[SPX] Last Mile Hub Headcount (Rompin)

Shopee Mobile Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 67,000 - 112,000; Full time

Job summary

Shopee Malaysia Sdn Bhd is seeking a Logistics Operations Coordinator to support the end-to-end in-hub parcel processes. You will delegate tasks to sorters and drivers, coordinate inbound parcels, and schedule daily activities to ensure timely delivery and high customer service.

You will monitor KPI compliance, assist in training drivers, and uphold safety and SOP standards in the hub. The role requires adapting to a 12-hour rotational shift and a willingness to work across Penang, Kedah or

Qualifications

• Basic Microsoft Excel skills are required.
• Diploma/degree in Business, Supply Chain Management, Engineering or related field advantageous.
• Experience in logistics operations is a plus.
• Familiarity with postcodes/routing/mapping is beneficial.
• Excellent leadership and communication skills.

Responsibilities

• Delegate tasks for sorters & drivers depending on headcount.
• Receive and inbound parcels from linehaul team.
• Coordinate and schedule daily activities with drivers to ensure all delivery activities are carried out in a timely manner.
• Monitor driver behavior and ensure a high level of customer service.
• Assist the fleet team lead in deployment and training of new drivers where applicable.
• Monitor and report KPI compliance.
• Ensure the compliance of safety policies and standard operations procedures for in-hub parcel collection.

Skills

Microsoft Excel

Education

Diploma/Degree in Business, Supply Chain Management, Engineering or relevant disciplines

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Delegate tasks for sorters & drivers depending on the number of headcounts
• Receive and inbound parcels from the linehaul team
• Coordinate and schedule daily activities with drivers to ensure all delivery activities are carried out in a timely manner
• Monitor driver behavior and ensure a high level of customer service
• Assist the fleet team lead in deployment and training of new drivers where applicable
• Monitor and report KPI compliance
• Ensure the compliance of safety policies and standard operations procedures for in-hub parcel collection

Requirements:

• Candidates currently based at Penang / Kedah / Perak are encouraged to apply
• Willing to work in a rational shift basis depending on business needs.
• Basic Microsoft Excel skills
• Experience in logistics operations would be an advantage
• Familiarity with postcodes/routing/mapping would be of good use
• Excellent leadership and communication skills
• Able to adapt in an agile environment
• Fast learner, comfortable with a dynamic environment
• Diploma/Degree in Business, Supply Chain Management, Engineering or relevant disciplines is advantageous
• Able to work on a 12-hours rotational shift basis

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.

Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.

The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.

Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.

The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.

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