[SPX] - SOC Admin (Perak)

Shopee; Kuala Lumpur; On-site; MYR 33,000 - 50,000; Full time

Job summary

Shopee is seeking an entry-level Operations Associate to support end-to-end processes within the logistics and regional operations team. You will update trackers, review daily performance, and help prepare routine reports for stakeholders.

Based in Kuala Lumpur/Ipoh area, the role requires a Diploma or Degree in a related field and at least 1 year of logistics operations experience. A dynamic, independent work style is a plus, with rotational shifts and overtime as needed.

Qualifications

• Diploma or degree in related fields.
• Minimum of 1 year’s experience in logistics operations.
• Able to work independently in a dynamic and diverse environment.

Responsibilities

• Update daily trackers for mid-mile operational functions.
• Monitor, track, and review daily activities against benchmarks.
• Prepare daily, weekly, and monthly summary reports for all operations.
• Coordinate performance results with functional PICs.
• Collaborate across teams to drive process and system improvements.
• Maintain accurate records for all trackers.
• Oversee performance levels and alert stakeholders if targets aren’t met.
• Handle ad-hoc tasks as required by the department head.
• Manage attendance and reconciliation for agency employees.

Education

Diploma or Degree in related fields

Job description

Department OperationsLevelEntry LevelLocationKuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.Job Description:Update daily trackers for mid-mile operational functions in SPX ExpressMonitor, track, and review daily activities and utilization levels against targeted benchmarksProvide performance updates to stakeholders based on tracker data or as requiredPrepare daily, weekly, and monthly summary reports for all operational functions in SPX ExpressCoordinate operational performance results with the respective functional PICCollaborate across multiple teams to drive process and system improvementsMaintain accurate and updated records for all operational trackersOversee performance levels and alert relevant stakeholders when targets are not metPerform ad-hoc tasks as requested by the department head or reporting lineManage agency employees’ attendance and reconciliationHandle all agency-related mattersRequirements:Working Location: Lot 1 Persiaran Tasek, Kawasan Perindustrian Tasek, 31400 Ipoh, PerakWorking Pattern: 45 working hours weekly, Rotational shift schedule, Overtime if requiredDiploma or Degree in the related fields.Minimum of 1 year’s experience in logistics operations is preferredMust be able to proactively provide feedback and updates to relevant stakeholdersAble to work independently in a dynamic and diverse environment