Software Support Specialist (Work in Q Sentral)

Info-Tech Systems Integrators (HK) Limited; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Benefits offered by this job

Medical Benefit

Accessible to Public Transport (KLSent

Public Transport Access

Job summary

Info-Tech Systems is seeking a jovial and energetic Software Support Specialist to handle accounting software inquiries. The role involves helping clients, performing data migrations, and delivering end-user training from the Q Sentral office in Kuala Lumpur.

Applicants should have a Diploma or equivalent and 1–2 years in helpdesk or related roles; fresh graduates are welcome. Proficiency in MS Office is required, and experience with accounting software is a plus. Training provided.

Qualifications

• Diploma or equivalent in relevant field.
• 1-2 years in Helpdesk/Onsite/Desktop support/Accounting/Finance system preferred; fresh graduates encouraged.
• Proficient in Microsoft Office software.
• Experience with Accounting/Finance software is a plus.
• Team player, dynamic with mature personality, able to work under pressure.
• Able to multi-task in a fast-paced environment.
• Willing to work in Q Sentral.

Responsibilities

• Provide support to end users on enquiries to Accounting Software via phone/email/remote assistance.
• Perform data migration works.
• Conduct product training to end users.
• Resolve customer issues in a timely and professional manner.
• Involve in ad-hoc projects, pre-implementation discussions.

Skills

Microsoft Office

Education

Diploma

Tools

Accounting/Finance Software

Job description

Software Support Specialist (Work in Q Sentral)

We are looking to hire a jovial and energetic Accounting Software Support Specialist which in charge to support all client enquiries referring to Accounting Software related matters. The respective employees are accountable for being proactive and alert to maintain and support our company's production progress.

Main Responsibilities

• Provide support to end users on enquiries to Accounting Software via phone call / email / remote assistance.
• Perform data migration works.
• Conduct product (Software) training to end users.
• Resolve customer issues in a timely & professional manner.
• Involve in ad-hoc projects, pre-implementation discussions.

Job Requirements

• Candidate must possess at least a Diploma or relevant qualifications equivalent to the field requied.
• At least 1-2 years of relevant experience in Helpdesk / Onsite / Desktop support / Accounting / Finance system is preferred. Fresh graduates are encouraged to apply.
• Proficient in Microsoft Office software.
• Candidates with experience in handling Accounting / Finance Software System is an added advantage.
• A team player who is dynamic with a mature personality, independent and able to work under pressure.
• Ability to multi-task and work independently in a fast-paced environment
• Applicants must be willing to work in Q Sentral.

The Package:

• Medical Benefit
• Accessible to Public Transport (KL Sentral Station)

Operating Hours

Your working hours are as follows:
Mondays to Fridays: 9am – 6pm

You will be based at the company’s office at Menara Q Sentral, 2A Jalan Stesen Sentral 2, Kuala Lumpur Sentral, 50470, Kuala Lumpur, Malaysia.

Info-Tech Systems is a leading provider of integrated HR, payroll, attendance, and business management solutions in Singapore, Malaysia, Hong Kong and India. We help businesses streamline their workforce management and daily operations through innovative, cloud-based software and technology. With a strong focus on customer service and continuous innovation, we are committed to helping businesses work smarter and grow more efficiently. Join us and be part of a dynamic team where you can learn, grow, and build your career with us.

Info-Tech Systems is a leading provider of integrated HR, payroll, attendance, and business management solutions in Singapore, Malaysia, Hong Kong and India. We help businesses streamline their workforce management and daily operations through innovative, cloud-based software and technology. With a strong focus on customer service and continuous innovation, we are committed to helping businesses work smarter and grow more efficiently. Join us and be part of a dynamic team where you can learn, grow, and build your career with us.