Junior IT Support (Enterprise Software)

Stampede Solution; Kuala Lumpur; On-site; MYR 30,000 - 48,000; Full time

Benefits offered by this job

Competitive remuneration

Professional development opportunities

Health and wellness benefits

Collaborative, inclusive workplace

Flexible working arrangements wherefe 

Job summary

Stampede Solution in Kuala Lumpur is seeking a Junior IT Support (Enterprise Software) to join our on-site team at the Bangsar South office. This full-time role focuses on delivering first- and second-line technical support for enterprise software systems and applications, helping clients keep their IT environments running smoothly.

You will troubleshoot issues, document resolutions, and collaborate with senior IT staff while growing your knowledge across diverse platforms in a supportive,

Qualifications

• Experience with enterprise software applications or IT help desk support (1-2 years preferred).
• Strong knowledge of Windows and/or Linux operating systems.
• Proficiency with remote support tools and ticketing systems.
• Excellent troubleshooting and analytical skills with a methodical approach to problem-solving.
• Outstanding communication skills and ability to explain technical concepts to users.
• Patient and professional demeanour with strong customer service.
• Ability to work independently and in a team.
• Strong organisational skills and ability to manage multiple requests.
• Passion for technology and commitment to continuous learning.

Responsibilities

• Provide first-line and second-line technical support for enterprise software applications and systems.
• Respond to user requests via phone, email, and ticketing systems.
• Document and track support requests and resolutions in the ITSM system.
• Assist users with software installation, configuration, and basic troubleshooting.
• Perform diagnostics and identify root causes of issues.
• Collaborate with senior IT staff to resolve complex problems.
• Provide clear technical guidance to end-users.
• Maintain records of system configurations and update knowledge base.
• Suggest process and documentation improvements.

Skills

Troubleshooting

Communication

Customer service

Team collaboration

Problem solving

Time management

Tools

Ticketing systems

Remote support tools

Job description

About us Stampede Solution is a forward-thinking technology company dedicated to delivering innovative IT solutions and exceptional support services to enterprise clients. We pride ourselves on building a collaborative culture where technical excellence meets customer-focused service delivery. Our team is committed to helping businesses optimise their technology infrastructure and overcome IT challenges through expertise, reliability, and continuous improvement.

About the role We are seeking a Junior IT Support (Enterprise Software) specialist to join our growing support team at our Bangsar South office in Kuala Lumpur. This is a full-time position that will see you working on-site to provide technical support for enterprise software systems and applications. As a Junior IT Support professional, you will play a vital role in ensuring our clients' systems run smoothly and that their technical issues are resolved promptly and professionally. This position offers an excellent opportunity to launch your IT support career whilst working with cutting-edge enterprise technology platforms in a supportive team environment.

Key responsibilities

• Provide first-line and second-line technical support for enterprise software applications and systems
• Respond promptly to user requests and troubleshoot technical issues via phone, email, and ticketing systems
• Document and track all support requests, resolutions, and follow-ups in the IT support management system
• Assist users with software installation, configuration, and basic troubleshooting
• Perform system diagnostics and identify root causes of technical problems
• Collaborate with senior IT team members to escape and resolve complex technical issues
• Provide clear and concise technical guidance to end-users, adapting communication to their technical proficiency level
• Maintain accurate records of system configurations and document solutions for knowledge base development
• Contribute to continuous improvement initiatives by suggesting enhancements to support processes and documentation

What we're looking for

• Proven experience with enterprise software applications or IT help desk support (1-2 years preferred)
• Strong knowledge of Windows and/or Linux operating systems
• Proficiency with remote support tools and ticketing systems
• Excellent troubleshooting and analytical skills with a methodical approach to problem-solving
• Outstanding communication skills with the ability to explain technical concepts in user-friendly terms
• Customer service excellence with a patient and professional demeanour
• Ability to work effectively both independently and as part of a team
• Strong organisational skills and the ability to manage multiple support requests simultaneously
• A genuine passion for technology and commitment to continuous learning and professional development

What we offer

• At Stampede Solution, we invest in our people and provide a supportive environment where you can grow your career.
• We offer competitive remuneration packages, access to professional development and certification opportunities to help you advance your IT expertise.
• We provide health and wellness benefits and maintain a collaborative, inclusive workplace culture.
• Our team values work-life balance and provides flexible working arrangements where feasible.
• We encourage your professional growth and offer mentorship from experienced IT professionals who are invested in your success.
• Additionally, you'll have the opportunity to work with diverse enterprise clients and build valuable experience across multiple technology platforms.