Autocount Software Support (Accounting - Fresh Graduates) - Singapore

CLaaS2SaaS; Johor Bahru; On-site; MYR 89,000 - 127,000; Full time

Job summary

Autocount Software is seeking a fresh graduate for Software Support (Accounting) in Singapore. You will provide technical and functional support for AutoCount software, helping customers resolve issues and use the system effectively in daily accounting and business operations.

Key responsibilities include handling inquiries via phone, email, chat and remote support, troubleshooting accounting modules, guiding users on system functions, and assisting with installation, configuration, and backups.

Qualifications

• Fresh graduate with accounting degree; diploma encouraged to apply.
• Diploma in Accounting, Information Technology, Business or related field, or relevant working experience.
• Knowledge of accounting principles and common business processes.
• Experience with AutoCount or other accounting software is an advantage.
• Strong troubleshooting, communication and customer service skills.
• Able to explain system functions clearly to users with different levels of technical knowledge.

Responsibilities

• Handle customer enquiries and support requests through phone, email, chat and remote support
• Troubleshoot issues relating to accounting transactions, invoicing, purchasing, inventory and reporting
• Guide users on system functions, settings and common operational procedures
• Assist with software installation, configuration, updates and database backup procedures
• Investigate reported issues, document findings and elevate complex cases to the technical team or software vendor
• Maintain accurate support records and follow up on outstanding cases until resolution
• Coordinate with implementation and sales teams on customer requirements and additional service requests
• Handle customer information securely and follow company procedures when accessing customer systems

Skills

Accounting knowledge

Troubleshooting

Customer service

Communication skills

User education

Organization

Windows basics

Networking basics

SQL basics

AutoCount experience

Education

Bachelor’s degree in Accounting

Diploma in Accounting/IT/Business

Tools

AutoCount

SQL databases

Job description

Autocount Software Support (Accounting - Fresh Graduates) - Singapore

Provide technical and functional support for AutoCount software, helping customers resolve issues and use the system effectively in their daily accounting and business operations.

Key responsibilities

Handle customer enquiries and support requests through phone, email, chat and remote support

Troubleshoot issues relating to accounting transactions, invoicing, purchasing, inventory and reporting

Guide users on system functions, settings and common operational procedures

Assist with software installation, configuration, updates and database backup procedures

Investigate reported issues, document findings and elevate complex cases to the technical team or software vendor

Maintain accurate support records and follow up on outstanding cases until resolution

Coordinate with implementation and sales teams on customer requirements and additional service requests

Handle customer information securely and follow company procedures when accessing customer systems

About you

Fresh graduate with accounting degree, diploma is encouraged to apply

Diploma in Accounting, Information Technology, Business or a related field, or relevant working experience

Knowledge of accounting principles and common business processes

Experience with AutoCount or other accounting software is an advantage

Strong troubleshooting, communication and customer service skills

Able to explain system functions clearly to users with different levels of technical knowledge

Organised, patient and able to manage multiple support requests

Basic knowledge of Windows, networking and SQL databases is an advantage