Helpdesk Support Specialist

Peoplehcm; Kuala Lumpur; On-site; MYR 30,000 - 50,000; Full time

Job summary

Peoplehcm in Kuala Lumpur is seeking candidates for a Full-Time role in Technical Support. Responsibilities include delivering second-level technical support, troubleshooting HR applications, and managing support tickets efficiently.

The ideal candidate will have 1–3 years of experience in a technical support role, with strong problem-solving and communication skills. Familiarity with MS-SQL Server and other HRMS applications is preferred. The position offers an opportunity to work in a dynamic, cross-cultural environment.

Qualifications

• 1–3 years of experience in Helpdesk / Technical Support or related roles.
• Basic knowledge of Accounting or HR systems.
• Familiarity with MS-SQL Server, ASP.net, or Java is a plus.

Responsibilities

• Provide second-level technical support to internal and external users.
• Troubleshoot and resolve issues related to business and HR applications.
• Manage, track, and prioritize multiple support tickets efficiently.

Skills

Helpdesk / Technical Support experience

Analytical skills

Communication skills

Education

Diploma/Advanced/Higher/Graduate Diploma

Bachelor's Degree/Post Graduate Diploma/Professional Degree

Tools

MS-SQL Server

ASP.net

Java

Job description

Qualification

• Diploma/Advanced/Higher/Graduate Diploma
• Bachelor's Degree/Post Graduate Diploma/Professional Degree

Employment Type

Full-Time

Responsibilities

• Provide second-level technical support to internal and external users.
• Troubleshoot and resolve issues related to business and HR applications.
• Continue with assigned task deliveries and provide support aligned with project/customer needs.
• Escalate complex or unresolved issues to relevant teams and follow up promptly.
• Manage, track, and prioritize multiple support tickets efficiently.
• Maintain clear and organized documentation of technical issues, resolutions, and procedures.
• Assist in testing and deployment of application updates or patches.
• Support system onboarding for new users and conduct training as required.
• Collaborate with internal teams and external technical partners to resolve support cases.

Job Location

• Kuala Lumpur
• Negeri Sembilan
• Selangor

Years of Experience

0

Requirements

• 1–3 years of experience in Helpdesk / Technical Support or related roles.
• Basic knowledge of Accounting or HR systems is an added advantage.
• Familiarity with MS-SQL Server, ASP.net, or Java is a plus.
• Experience with any HRMS or business applications is a strong bonus.
• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication skills (verbal and written in English).
• Comfortable working in a cross-cultural environment.
• Strong attention to detail and time management abilities.
• Able to perform tasks independently with minimal supervision.