Software Support (Junior)

Agile X Solution Sdn Bhd; Kuala Lumpur; On-site; MYR 27,000 - 45,000; Full time

Job summary

Agile X Solution Sdn Bhd is seeking a Software Support (Junior) to join our team in Malaysia. This entry-level role is ideal for fresh graduates interested in accounting software, business systems, and IT support.

Training will cover AutoCount Accounting and SQL Accounting, including setup, configuration, and basic troubleshooting. You will handle inquiries by phone, email, remote access, and occasional on-site support, while providing user guidance and documentation.

Qualifications

• Bachelor's degree in IT/CS/Information Systems or related field.
• Fresh graduates are encouraged to apply (training provided).
• Basic knowledge of Windows OS and Microsoft Office.
• Interest in accounting systems or business software.
• Good communication skills in English and Bahasa Malaysia.

Responsibilities

• Provide software support for AutoCount & SQL Accounting.
• Assist in installation, setup, and basic system configuration.
• Handle customer inquiries via phone, email, remote access, and occasional on-site support.
• Provide basic user guidance and training.
• Troubleshoot issues and escalate when necessary.
• Maintain proper documentation of support cases.

Skills

Fresh graduates

Communication skills

English

Bahasa Malaysia

Education

Bachelor’s Degree in IT / Computer Science / Information Systems

Tools

AutoCount Accounting

SQL Accounting

Job description

We are looking for a Software Support (Junior) to join our team. This role is suitable for fresh graduates who are interested in accounting software, business systems, and IT support.

Training will be provided to support AutoCount Accounting and SQL Accounting software, including system setup, basic configuration, troubleshooting, configure networking and customer support.

Key Responsibilities

Provide software support for AutoCount & SQL Accounting

Assist in installation, setup, and basic system configuration

Handle customer inquiries via phone, email, remote access, and occasional on-site support

Provide basic user guidance and training

Troubleshoot issues and escalte when necessary

Maintain proper documentation of support cases

Requirements

Bachelor’s Degree in IT / Computer Science / Information Systems or related fields

Fresh graduates are encouraged to apply (training provided)

Basic knowledge of Windows OS and Microsoft Office

Interest in accounting systems or business software

Good communication skills in English & Bahasa Malaysia

Structured on-the-job training provided

Clear career progression to Software Support (Senior) / Consultant / Trainer

Competitive salary package

EPF, SOCSO & EIS

Training & certification opportunities

Friendly and supportive working environment