Junior IT Support - AutoCount/SQL Accounting (Hybrid)

Freelancing; Malaysia; Hybrid; MYR 27,900 - 39,060; Full time

Benefits offered by this job

Performance-based allowance and incentives

On-the-job training in AutoCount / SQL Accounting systems

Exposure to corporate clients

Job summary

A leading software solutions provider is seeking a junior IT support personnel to join their team. The role involves providing remote technical support for corporate customers using AutoCount or SQL Accounting software. Candidates should possess a Diploma or Degree in IT or related fields and have good communication skills in English and Bahasa Malaysia. Training is provided, making this a great opportunity for fresh graduates to grow in the software support industry.

Qualifications

• Good problem-solving skills and attention to detail.
• Strong communication skills in English and Bahasa Malaysia.
• Basic understanding of AutoCount or SQL Accounting software.

Responsibilities

• Provide remote support and troubleshooting for AutoCount / SQL Accounting users.
• Assist customers with installation, setup, and configuration via TeamViewer.
• Handle support tickets, diagnose technical issues, and offer timely solutions.
• Maintain records of support activities and escalate complex issues when required.
• Communicate effectively with clients to ensure excellent customer satisfaction.

Skills

Problem-solving skills

Attention to detail

Communication skills in English

Communication skills in Bahasa Malaysia

Basic understanding of AutoCount or SQL Accounting

Education

Diploma or Degree in IT, Computer Science, or Accounting-related fields

Job description

A leading software solutions provider is seeking a junior IT support personnel to join their team. The role involves providing remote technical support for corporate customers using AutoCount or SQL Accounting software. Candidates should possess a Diploma or Degree in IT or related fields and have good communication skills in English and Bahasa Malaysia. Training is provided, making this a great opportunity for fresh graduates to grow in the software support industry.