Junior IT Support (AutoCount / SQL Accounting) – Remote

Freelancing; Malaysia; Remote; MYR 27,900 - 39,060; Full time

Benefits offered by this job

Performance-based allowance and incentives

On-the-job training in AutoCount / SQL Accounting systems

Exposure to corporate clients

Job summary

A leading software solutions provider is seeking a junior IT support personnel to join their team. The role involves providing remote technical support for corporate customers using AutoCount or SQL Accounting software. Candidates should possess a Diploma or Degree in IT or related fields and have good communication skills in English and Bahasa Malaysia. Training is provided, making this a great opportunity for fresh graduates to grow in the software support industry.

Qualifications

• Good problem-solving skills and attention to detail.
• Strong communication skills in English and Bahasa Malaysia.
• Basic understanding of AutoCount or SQL Accounting software.

Responsibilities

• Provide remote support and troubleshooting for AutoCount / SQL Accounting users.
• Assist customers with installation, setup, and configuration via TeamViewer.
• Handle support tickets, diagnose technical issues, and offer timely solutions.
• Maintain records of support activities and escalate complex issues when required.
• Communicate effectively with clients to ensure excellent customer satisfaction.

Skills

Problem-solving skills

Attention to detail

Communication skills in English

Communication skills in Bahasa Malaysia

Basic understanding of AutoCount or SQL Accounting

Education

Diploma or Degree in IT, Computer Science, or Accounting-related fields

Job description

Overview

We are a leading software solutions provider specializing in AutoCount and SQL Accounting systems for SMEs and corporate clients. With years of industry experience, we provide implementation, training, and technical support to ensure smooth daily operations for our customers.

Job Description

We are looking for a junior IT support personnel to join our support team. The successful candidate will provide online technical support via TeamViewer for our corporate customers using AutoCount or SQL Accounting software.

Responsibilities

• Provide remote support and troubleshooting for AutoCount / SQL Accounting users.
• Assist customers with installation, setup, and configuration via TeamViewer.
• Handle support tickets, diagnose technical issues, and offer timely solutions.
• Maintain records of support activities and escalate complex issues when required.
• Communicate effectively with clients to ensure excellent customer satisfaction.

Requirements

• Diploma or Degree in IT, Computer Science, or Accounting-related fields.
• Basic understanding of AutoCount or SQL Accounting software.
• Good problem-solving skills and attention to detail.
• Strong communication skills in English and Bahasa Malaysia. Mandarin added advantage.
• Able to work independently and handle online customer support.
• Fresh graduates are encouraged to apply (training provided).

Working Arrangement

• Location: Office / Hybrid (depending on experience)
• Working hours: Monday – Friday, 9:00 AM – 6:00 PM
• Sat, 9:00 AM – 1:00 PM
• On-the-job training in AutoCount / SQL Accounting systems.
• Exposure to corporate clients and real-world accounting systems.
• Career growth opportunities within the software support industry.
• Performance-based allowance and incentives.

Application – Junior IT Support (AutoCount / SQL Accounting)