Application Support Analyst

Techmind Solution Plt; Kuala Lumpur; On-site; MYR 28,000 - 45,000; Full time

Benefits offered by this job

Annual Leave

Medical and Hospitalisation Leave

EPF

SOCSO

EIS

Annual Bonus

5 Working Days

Job summary

Techmind Solution Plt in Kuala Lumpur is seeking a detail‑oriented technical support specialist to help users with accounting software and hardware issues. Fresh graduates are welcome, and bilingual Mandarin and English communication is required to assist a diverse client base.

The role requires a Diploma or Bachelor's in CS/IT, strong troubleshooting, excellent customer service, and the ability to work independently or in a team. Familiarity with AutoCount, SQL or Access is an advantage.

Qualifications

• Diploma/Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proficiency in Mandarin and English.
• Fresh graduates are welcome to apply.
• Experience providing technical support for accounting software such as AutoCount, SQL, or Access; hardware knowledge is an advantage.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Familiar with database management, networking, and security protocols.
• Ability to work independently and as part of a team.
• Own transportation is required.

Responsibilities

• Troubleshoot and resolve technical issues related to accounting software and hardware.
• Provide support to end-users by phone, email, or in person.
• Train end-users on the proper use of accounting software and assist with data entry and processing issues.
• Collaborate with IT teams to resolve software integration and network connectivity issues.
• Update and maintain accounting software systems, ensuring data integrity and security.
• Assist in the development and implementation of new accounting software applications and upgrades.

Skills

Troubleshooting

Customer service

Teamwork

Independent work

Mandarin & English

Education

Diploma/Bachelors in CS/IT

Tools

AutoCount

SQL

Access

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Diploma / Bachelor's Degree in Computer Science, Information Technology, or related field

Able to speak Mandarin and English

Fresh graduates are welcome to apply

Experience providing technical support for accounting software such as AutoCount, SQL, or Access & Hardware is an advantage

Strong troubleshooting and problem-solving skills

Excellent communication and customer service skills

Familiar with database management, networking, and security protocols

Able to work independently and collaboratively within a team

Own transportation is required.

Requirement

• Diploma / Bachelor's Degree in Computer Science, Information Technology, or related field
• Able to speak Mandarin and English
• Fresh graduates are welcome to apply
• Experience providing technical support for accounting software such as AutoCount, SQL, or Access & Hardware is an advantage
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Familiar with database management, networking, and security protocols
• Able to work independently and collaboratively within a team
• Own transportation is required.

Responsibility

• Troubleshoot and resolve technical issues related to accounting software and hardware
• Provide support to end-users by phone, email, or in person
• Train end-users on the proper use of accounting software and resolve issues related to data entry and processing
• Collaborate with IT teams to resolve software integration and network connectivity issues
• Update and maintain accounting software systems, ensuring data integrity and security
• Assist in the development and implementation of new accounting software applications and upgrades

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Annual Bonus
• 5 Working Days