Software Support Engineer AutoStore

Kardex; Kuala Lumpur; On-site; MYR 70,000 - 100,000; Full time

Job summary

Kardex is seeking a Software Support Engineer based in Kuala Lumpur/Selangor to support Kardex WES and AutoStore software on customer sites across APAC. The role combines software expertise with warehouse operations know-how and involves travel and on-site engagement.

The ideal candidate will be adept at troubleshooting, coordinating with development teams, and delivering high-quality support while contributing to ongoing product improvements.

Qualifications

• Bachelor's degree in CS, engineering, or related field.
• Strong verbal and written communication; customer-focused.
• Ability to handle tight deadlines and priorities.
• Excellent troubleshooting with real-time software systems.
• Proficiency in SQL scripting.
• Experience with .NET and Java Framework deployment.
• Travel up to 20–30% across APAC.

Responsibilities

• Analyze and define Kardex WES software requirements.
• Integrate and test Kardex WES software in-house and on site.
• Configure systems per customer requirements.
• Develop test plans and release notes for deployment.
• Lead training sessions for customer personnel.
• Provide Level 1–3 support and issue resolution.
• Participate in 24/7 on-call coverage.

Skills

SQL scripting

NET Framework

Java Framework

C#

Microsoft Office

Communication

Troubleshooting

Team collaboration

Education

Bachelor’s Degree in Computer Science, Engineering, or related field

Tools

AutoStore

Kardex WES

WCS/WMS

Job description

KardexAutoStorespecializes in innovative automated storage and retrieval solutions. We are seeking a motivated self-starter to join our team in the role of SoftwareSupportEngineerto be based in Kuala Lumpur/Selangor. This position offers the opportunity to work in adynamicgrowingenvironment and contribute to the growth of our operations in the APAC region.

Your tasks

The Software Support Engineer willbe responsible forproviding ongoing support to customer sitesutilizingtheAutoStoresoftwareandKardex WES software platform. This is a customer-facing role requiringstrong communication, organizational, and troubleshooting skills. The engineer will address issues atLevel1-3, acting as a software and site expert capable of performing initial root cause analysis.

TheSoftware Supportengineer’sfeedback will play a crucial role in informing the softwareproductteam about customer satisfaction and the quality of the Kardex WES platform, contributing to continuous improvement efforts. The role involves troubleshooting, triaging, and resolving support tickets related to Kardex WESand AutoStore, with occasional support for third-party software systems and integrations based on the unique needs of each customer site.

The ideal candidate will excel in a dynamic, multifaceted role that combinesexpertisein warehouse operations, software development, IT hardware, and intralogistics software applications (such as WCS, WES, and WMS).

KeyResponsibilities

• Contribute to the analysis and definition of Kardex WES software requirements.
• Participate in the integration and testing of Kardex WES software both in-house and on customer sites.
• Participatein the setup, configuration, andruledefinition according to customer requirements.
• Develop a strong understanding of the customer’s operational practices and needs.
• Create and enhance comprehensive test plans and test cases.
• Prepare clear and concise release notes tofacilitatesmooth deployment.
• Ensure high-quality work through rigorous QA and testing procedures.
• Identify, diagnose, and resolve bugs, applyingappropriate fixesas needed.
• Develop and execute internal, interface, and integrated test plans involvingAutoStoresystems, Kardex software, client host systems, and other integrated technologies.
• Lead and deliver training sessions for customer personnel on the functionality and operation of Kardex WES software.
• Provide ongoing support to customers during the post-handoverandramp-up phase.
• Take ownership of the Kardex WES software system deployed on theAutoStoredemo grid across APAC, ensuring readiness for customer visits, testing, and software updates.
• Provide Level1-3support by addressing customer inquiries and managing calls/ticketseitherdirectly fromthe customer orKardex Level 1technicians.
• Escalate and collaborate with the Kardex WES product team to resolve Level 3 issues.
• To bepart of the on-callroster to provide 24/7 support coverage.

JobRequirements

• Bachelor’s Degree in Computer Science, Engineering, ora relatedfield.
• Strong verbal and written communication skills.An active team player and customer focus.
• Able to adhere to priorities and meet tightdateline.
• Excellent troubleshooting abilities and experience working with real-time software systems.
• Proficiencyin SQL scripting is desirable.
• Experience with .NET andJava Framework software deployment is a significant advantage.
• Familiarity with C# isan added plus.
• Minimum of 2 years of experience in software deployment or automation systems, with experience inAutoStorebeing a bonus.
• Background in project team environments, preferably in project management or commissioning settings.
• Ability to handle out-of-office Level1-3support calls as needed.
• Proficiencywith Microsoft Office Suite and similar productivity tools.
• Motivation to actively contribute to the setup and growth of a new business unit.
• Entrepreneurial mindset with a proactive, solution-oriented approach to problem-solving.
• Self-driven, results-oriented, and optimistic attitude towards achieving success.
• In-depth understanding oflogisticsand IT processes.
• Willingness to travel to project sites across the APAC region, with an estimated 20% to 30% travelrequired.

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