Software Support Engineer AutoStore

MY1 Kardex Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

MY1 Kardex Malaysia Sdn. Bhd. seeks a Software Support Engineer to join our Kuala Lumpur/Selangor team. You will provide Level 1‑3 support for Kardex WES and AutoStore software at customer sites across APAC, addressing issues and aiding deployments.

The role requires strong communication, troubleshooting skills, and a proactive, entrepreneurial mindset. Willingness to travel 20–30% to project sites is expected.

Qualifications

• Bachelor’s degree in CS, Engineering, or related field.
• Strong verbal and written communication skills.
• Active team player with customer focus.
• Ability to meet tight datelines and priorities.
• Excellent troubleshooting with real‑time software systems.
• Experience with .NET and Java frameworks is advantageous.

Responsibilities

• Contribute to analysis and definition of Kardex WES software requirements.
• Participate in integration and testing of Kardex WES software at in‑house and customer sites.
• Set up, configure and define rules per customer requirements.
• Develop understanding of customer operational practices and needs.
• Create and enhance test plans and cases; draft release notes for smooth deployment.
• Lead training sessions for customer personnel on Kardex WES functionality.
• Provide Level 1‑3 support and manage tickets from customers or Kardex Level 1 technicians.
• Escalate issues to Kardex WES product team and participate in on‑call 24/7 coverage.

Skills

SQL scripting

NET

Java Framework

C#

Troubleshooting

Customer-facing

Team player

Willing to travel

Education

Bachelor’s Degree in Computer Science or related field

Tools

Kardex WES

AutoStore software

Job description

KardexAutoStorespecializes in innovative automated storage and retrieval solutions. We are seeking a motivated self-starter to join our team in the role of SoftwareSupportEngineerto be based in Kuala Lumpur/Selangor. This position offers the opportunity to work in adynamicgrowingenvironment and contribute to the growth of our operations in the APAC region.

Your tasks

The Software Support Engineer willbe responsible forproviding ongoing support to customer sitesutilizingthe AutoStore software and Kardex WES software platform. This is a customer‑facing role requiringstrong communication, organizational, and troubleshooting skills. The engineer will address issues at Level 1-3, acting as a software and site expert capable of performing initial root cause analysis. The Software Support engineer’s feedback will play a crucial role in informing the software product team about customer satisfaction and the quality of the Kardex WES platform, contributing to continuous improvement efforts. The role involves troubleshooting, triaging, and resolving support tickets related to Kardex WES and AutoStore, with occasional support for third‑party software systems and integrations based on the unique needs of each customer site.

Key Responsibilities

• Contribute to the analysis and definition of Kardex WES software requirements.
• Participate in the integration and testing of Kardex WES software both in‑house and on customer sites.
• Participate in the setup, configuration, andruledefinition according to customer requirements.
• Develop a strong understanding of the customer’s operational practices and needs.
• Create and enhance comprehensive test plans and test cases.
• Prepare clear and concise release notes tofacilitatesmooth deployment.
• Ensure high-quality work through rigorous QA and testing procedures.
• Identify, diagnose, and resolve bugs, applyingappropriate fixesas needed.
• Develop and execute internal, interface, and integrated test plans involvingAutoStoresystems, Kardex software, client host systems, and other integrated technologies.
• Lead and deliver training sessions for customer personnel on the functionality and operation of Kardex WES software.
• Provide ongoing support to customers during the post‑handover and ramp‑up phase.
• Take ownership of the Kardex WES software system deployed on theAutoStoredemo grid across APAC, ensuring readiness for customer visits, testing, and software updates.
• Provide Level 1‑3 support by addressing customer inquiries and managing calls/tickets either directly from the customer or Kardex Level 1 technicians.
• Escalate and collaborate with the Kardex WES product team to resolve Level 3 issues.
• To be part of the on‑call roster to provide 24/7 support coverage.

Job Requirements

• Bachelor’s Degree in Computer Science, Engineering, ora relatedfield.
• Strong verbal and written communication skills.
• An active team player and customer focus.
• Able to adhere to priorities and meet tightdateline.
• Excellent troubleshooting abilities and experience working with real‑time software systems.
• Proficiencyin SQL scripting is desirable.
• Experience with .NET and Java Framework software deployment is a significant advantage.
• Familiarity with C# is an added plus.
• Minimum of 2 years of experience in software deployment or automation systems, with experience inAutoStorebeing a bonus.
• Background in project team environments, preferably in project management or commissioning settings.
• Ability to handle out‑of‑office Level 1‑3 support calls as needed.
• Proficiencywith Microsoft Office Suite and similar productivity tools.
• Motivation to actively contribute to the setup and growth of a new business unit.
• Entrepreneurial mindset with a proactive, solution‑oriented approach to problem‑solving.
• Self‑driven, results‑oriented, and optimistic attitude towards achieving success.
• In‑depth understanding oflogisticsand IT processes.
• Willingness to travel to project sites across the APAC region, with an estimated 20% to 30% travelrequired.

Your profile

Working with Kardex Automated storage solutions are high-tech. The basis for this is our genuine high‑quality work from our own production sites, the skills of our specialists in planning, production, and assembly, as well as the innovative spirit of our engineers from research and development. For years, we have been developing solutions in the areas of Industry 4.0 and digitalization to offer our customers an excellent all‑around service.