ERP Support Analyst

WD-40 Company (UK); Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Benefits offered by this job

Annual cash incentive rewards

Laptop

Phone

Job summary

A leading manufacturing company in Kuala Lumpur is seeking an ERP Support Analyst to provide functional support for Microsoft Dynamics 365. Responsibilities include analyzing system issues, supporting user training, and optimizing system configurations within the Supply Chain and Manufacturing areas. The ideal candidate should have a Bachelor's in a related field and over 5 years of ERP support experience. This position offers a flexible hybrid work schedule, contributing to a strong values-aligned culture where employees thrive.

Qualifications

• 5+ years experience supporting ERP systems in a business environment.
• Hands-on experience with Microsoft Dynamics 365 Supply Chain and/or Manufacturing.
• Strong understanding of business processes and user workflows.

Responsibilities

• Provide functional support for Supply Chain & Manufacturing Microsoft Dynamics 365 users.
• Analyze, troubleshoot, and resolve incidents and system issues.
• Identify business/user requirements using various methods.

Skills

Communication skills

Collaboration

Service-oriented mindset

Troubleshooting

Education

Bachelor's degree in computer sciences, IT, Supply Chain, or related field

Tools

Microsoft Dynamics 365

Job description

We are looking for an ERP Support Analyst (internally titled as: ERP Application Specialist) to provide day-to-day functional support for Microsoft Dynamics 365 across the Supply Chain & Manufacturing functionalities.

In this role, you will support end users, resolve incidents and issues, ensure system stability, and drive continuous improvements in a post-implementation environment. You will act as a key bridge between business users, IT, and external partners, and play a key role in leading the adoption and optimization of systems.

If you love turning technology into business success, this role is for you!

This role offers the flexibility of working a hybrid schedule from home and in our Kuala Lumpur office (1 day minimum onsite).

What You’ll Be Doing

• Provide functional support for Supply Chain & Manufacturing Microsoft Dynamics 365 users to increase adoption and optimization of the ERP system and achieve defined SLA and KPIs.
• Analyze, troubleshoot, and resolve incidents and system issues.
• Identify business/user requirements using a variety of methods, such as interviews, document analysis, workshops, and workflow analysis.
• Optimize system configuration in partnership with implementation and development teams.
• Lead stakeholder collaboration in the ongoing education and development of priorities.
• Manage the development and adoption of systems through effective change management practices.
• Support user training, documentation, and knowledge transfer.
• Assist with configuration changes, enhancements, and testing.
• Escalate and coordinate complex issues with vendors or development teams.
• Support reporting, data quality, and basic security/access requests.

What You’ll Bring To The Role

Required :

• Bachelor’s degree in computer sciences, IT, Supply Chain, or related field.
• 5+ years experience supporting ERP systems in a business environment.
• Hands-on experience with Microsoft Dynamics 365 Supply Chain and/or Manufacturing.
• Strong understanding of business processes and user workflows.
• Experience working in multi-company or multi-country environments.
• Strong communication skills and a service-oriented mindset.
• Ability to collaborate effectively with cross-functional teams.

Preferred :

• ITIL knowledge or experience working with ticketing systems.
• Experience working with external vendors or implementation partners.

Total Rewards

Our competitive and comprehensive benefits package provide you and your family with extensive protection and security, along with quality, life-enhancing programs to include; annual cash incentive rewards, laptop, phone, and much more!

At WD-40 Company, we believe that purpose-driven, passionate people guided by our values create amazing outcomes. Our \"why\" is refreshingly simple - we exist to create positive lasting memories in everything we do.

Why You Should Apply

• A strong values-aligned organization where contributions are acknowledged and rewarded, and where 90% of our employees experience a sense of belonging.
• A learning-based culture where 78% of our team believe they can achieve their career objectives.
• Over 94% employee engagement as of the January 2025 global employee survey results.
• 99% of our people report that they “love to tell people that they work for WD-40 Company!\"

Please, only consider employment with WD-40 Company if you feel as strongly about our values as we do: We live, breathe, and play by our values every day.

Thank you for considering WD-40 Company in your career search!

#PositiveLastingMemories

At WD-40 Company we foster a culture of inclusion where all individuals are recognized, valued, respected, and experience a sense of belonging. All qualified applicants will receive consideration for employment without regard to individual characteristics that make us unique such as our backgrounds, experiences, qualities, talents, traits, beliefs, and preferences.