Software Support Engineer

OpenSys (M) Berhad; Petaling Jaya; On-site; MYR 56,000 - 89,000; Full time

Job summary

OpenSys (M) Berhad is seeking a Software Support Engineer to provide software support for existing applications and systems, investigate and resolve customer issues, and collaborate with Call Centre, Field Engineers and clients to prioritise and troubleshoot problems.

On-site support may be required for system installation and upgrades, while you maintain troubleshooting processes, conduct application testing, and participate in software development as a secondary task.

Qualifications

• Diploma in Computer Science/Information Technology or equivalent.
• Fresh graduates are encouraged to apply.

Responsibilities

• Provide software support for existing applications and systems.
• Investigate and resolve issues and disputes raised by the customer.
• Interact with Call Centre, Field Engineer and Customer to prioritise, troubleshoot and resolve problems.
• Provide on-site support when required including system installation and upgrading activity.
• Maintain technical troubleshooting processes and procedures.
• Perform application testing.
• Involve in software development as a secondary task.

Education

Advanced/Higher/Graduate Diploma in Computer Science/IT

Tools

Microsoft Office

Job description

Provide software support for existing applications and systems.

Investigate and resolve issues and disputes raised by the customer.

Interact with Call Centre, Field Engineer and Customer to prioritise, troubleshoot and resolve problems.

Provide on-site support when required including system installation and upgrading activity.

Maintain technical troubleshooting processes and procedures.

Perform application testing.

Involve in software development as a secondary task.

Requirements:

Candidate must possess at least an Advanced/Higher/Graduate Diploma in Computer Science/Information Technology or equivalent.

Fresh graduates are encouraged to apply.

Full time position is available.

Your application will include the following questions:

• How many years' experience do you have as a Software Support Engineer?
• What's your expected monthly basic salary?
• Which of the following languages are you fluent in?
• Which of the following Microsoft Office products are you experienced with?
• Are you willing to undergo a pre-employment background check?

About OpenSys Group

OpenSys (M) Bhd (KLSE: OPENSYS - 0040) is a public-listed company in the Main Market of Bursa Malaysia Securities Berhad. It is a leading solution provider for the financial services, telecommunications and utilities industries. OpenSys provides total assisted-service and self-service solutions together with comprehensive professional support services to these industries. OpenSys also provides end-to-end managed services outsourcing, particularly for self-service terminals, bill payment kiosks and back-office cheque processing services. Its customer base includes mainly blue-chip companies such as AEON Credit, Affin Bank, Alliance Bank, AmBank, Bank Islam, Bank Simpanan Nasional, CIMB Bank, Hong Leong Bank, Maybank, MBSB Bank, Public Bank, RHB Bank, Standard Chartered Bank, UOB, Celcom, Maxis, TNB, TM, Sabah Electricity, Sarawak Energy and SEDA Malaysia.

OpenSys Technologies Sdn Bhd is a fully-owned subsidiary of OpenSys (M) Bhd and started operations in July 2018 with the aim to expand OpenSys Group’s business into emerging technologies. OpenSys Technologies was conceived with the noble intention of nurturing young talents and entrepreneurship within the OpenSys Group. Much of its research and development involves innovative applications of Internet of Things (IoT), Big data, Fintech and eBusiness Marketplace. Since then, OpenSys Technologies has successfully developed numerous innovative solutions which have gathered much interests in the industry such as:

IMoT – Intelligent Manager of Things, an IoT and big data monitoring and management services platform for intelligent devicesSmartCIT – A reinvented Cash-In-Transit services platform driven by IoT and digital security technologiesbuySolar – A one stop Fintech marketplace for solar solutions and financing

About OpenSys Group

OpenSys (M) Bhd (KLSE: OPENSYS - 0040) is a public-listed company in the Main Market of Bursa Malaysia Securities Berhad. It is a leading solution provider for the financial services, telecommunications and utilities industries. OpenSys provides total assisted-service and self-service solutions together with comprehensive professional support services to these industries. OpenSys also provides end-to-end managed services outsourcing, particularly for self-service terminals, bill payment kiosks and back-office cheque processing services. Its customer base includes mainly blue-chip companies such as AEON Credit, Affin Bank, Alliance Bank, AmBank, Bank Islam, Bank Simpanan Nasional, CIMB Bank, Hong Leong Bank, Maybank, MBSB Bank, Public Bank, RHB Bank, Standard Chartered Bank, UOB, Celcom, Maxis, TNB, TM, Sabah Electricity, Sarawak Energy and SEDA Malaysia.

OpenSys Technologies Sdn Bhd is a fully-owned subsidiary of OpenSys (M) Bhd and started operations in July 2018 with the aim to expand OpenSys Group’s business into emerging technologies. OpenSys Technologies was conceived with the noble intention of nurturing young talents and entrepreneurship within the OpenSys Group. Much of its research and development involves innovative applications of Internet of Things (IoT), Big data, Fintech and eBusiness Marketplace. Since then, OpenSys Technologies has successfully developed numerous innovative solutions which have gathered much interests in the industry such as:

IMoT – Intelligent Manager of Things, an IoT and big data monitoring and management services platform for intelligent devicesSmartCIT – A reinvented Cash-In-Transit services platform driven by IoT and digital security technologiesbuySolar – A one stop Fintech marketplace for solar solutions and financing

What can I earn as a Software Support Engineer