Application Support - Senior Technical Engineer

GoKardz Technologies; Kuala Lumpur; On-site; MYR 70,000 - 100,000; Full time

Job summary

GoKardz Technologies is seeking a Systems Support Specialist in Kuala Lumpur to manage and maintain Front and Middle Office systems. The role requires at least 8 years of relevant experience and a degree in Computer Science or IT.

Key responsibilities include ensuring systems availability, troubleshooting issues, and complying with regulatory guidelines. Candidates with experience in Windows servers, .NET, and web/mobile technologies are preferred.

Qualifications

• At least 8 years of working experience in the related field.
• Familiarity with application & infrastructure support.
• Knowledge in banking or stock broking industry is an advantage.

Responsibilities

• Manage, implement, support, and maintain various bank IB divisions’ systems.
• Support daily operations and ensure systems availability.
• Troubleshoot and resolve issues timely.

Skills

Experience in Windows server 2016/2019

.NET

HTML 5

Java

MSMQ

MS clustering

Nifi

Storm

IIS

MSSQL

MySQL

Web services/API integration

Web and mobile technologies

Education

Advance Diploma/Degree in Computer Science/Information Technology

Job description

KEY FUNCTIONAL RESPONSIBILITIES:

1. To manage, implement, support and maintain the various bank IB divisions’ Front and Middle Office systems and their interfaces in relation to the Company’s strategic initiatives to support the Business Sectors to achieve the Company’s goals and objectives.
2. To ensure the systems operate effectively to support internal and external users.
3. To support Manager as needed and assist in guiding, training and leading team members

Key Areas of responsibilities or accountabilities of the jobs:

• To support IT daily operations (Systems, Support, Infrastructure and Preventive Maintenance), ensure that systems availability are maintained.
• To check, troubleshoot, identify and resolve issues that arises in a timely manner
• Ensure proper documentation, coordination and communication between team members, end users, department users, project team members and vendors.
• Always work under the assumption of preventive and anticipative mode to achieve all systems availability of 99.9%
• Ensure the supported systems and their interface systems (internal / external) are integrated well and comply with company/regulatory policies and guidelines
• Meeting the project requirement and timeline besides ensuring the availability / stability of the existing operating systems.
• Meeting the front, middle and back office system changes / requirements by the Business / Capability Sectors within the timeframe guided by SLA.
• To work with outsource vendors in delivering the IT services to the business.
• Ensure that any audit issue arises is address timely
• Ensure that the systems’ exercise (yearly or half yearly) are executed and completed successfully as guided by company / regulatory policies / guideline.
• Comply with Change Management process and involve in project and change execution.
• To ensure full compliance to BNM GPIS, Bursa Malaysia,Group IT andInvestment Bank IT frameworks, guidelines, procedures and policies.

ROLE REQUIREMENTS:

Level of Education:

Candidate must possess at least an Advance Diploma/Degree in Computer Science/Information Technology or equivalent.

Years of Experience:

At least 8 year(s) of working experience in the related field is required for this position.

Discipline/Related Field:

• Application & Infrastructure Support & Maintenance
• Knowledge in software development, network and infrastructure (an added advantage)
• Involve in project and change implementation
• Knowledge in support web and mobile application.
• Knowledge in banking or stock broking industry (an added advantage)

Competencies:

• Experience in Windows server 2016/2019, .net, HTML 5, Java, MSMQ, MS clustering, Nifi, Storm and IIS.
• Experience in MSSQL or MySQL databases.
• Experience in support web services/API integration, web and mobile technologies
• Ability to work under pressure with minimal supervision and good time management skills to meet tight dateline.
• Strong project documentation and communication skill
• Able to handle and assist in Trading Platform Support and Trading User Administration.
• Fosters accountability by establishing a commitment to achieving results by building a culture of accountability
• Resourceful and adaptable with positive attitude
• Good written and spoken communication skills in English