Shipping Senior Executive /Executive

Region System Sdn Bhd; Meru; On-site; MYR 45,000 - 78,000; Full time

Job summary

Region Group of Companies in Klang, Malaysia, is seeking a detail-oriented logistics professional to prepare shipping documents and manage order updates.

You will handle inquiries, bookings, and tracking using ERP/TMS, ensuring compliance with import/export rules. The role requires 3–5 years of relevant experience, strong communication in English and Malay, and willingness to work 5½ days.

Qualifications

• Diploma or degree holder required.
• 3–5 years experience in preparing shipping documentation.
• Strong knowledge of import/export documentation and customs procedures.
• Good command of English and Malay; Mandarin is a plus.
• Proficient in using document management systems and ERP/TMS.

Responsibilities

• Prepare and process documents including Purchase Orders, invoices, Packing List and any other related documents.
• Handling and ensure accuracy and timeliness on customer inquiries related to shipping, delivery times, and order tracking.
• Capable of processing shipment bookings online efficiently and accurately.
• Ensure customer's orders details are accurately & timely updated into the system.
• Responsible to update the system on each job work flow do billing and submit job for closing once job complete
• Track shipments from dispatch to delivery using ERP, TMS or carrier portals.
• Maintain shipping logs and MIS reports, including freight cost analysis, delivery timelines and delays.
• Ensure that all documentation meets import/export regulations.
• Generating and analyzing reports on shipping performance and customer satisfaction.
• To perform any other ad-hoc tasks from time to time from the superior.

Skills

Shipping documents

Customer service

Communication

Attention to detail

Education

Diploma or Degree

Tools

ERP

TMS

Carrier portals

Job description

Prepare and process documents including Purchase Orders, invoices, Packing List and any other related documents.

Handling and ensure accuracy and timeliness on customer inquiries related to shipping, delivery times, and order tracking.

Capable of processing shipment bookings online efficiently and accurately.

Ensure customer's orders details are accurately & timely updated into the system.

Responsible to update the system on each job work flow do billing and submit job for closing once job complete

Track shipments from dispatch to delivery using ERP, TMS (Transportation Management System) or carrier portals.

Maintain shipping logs and MIS reports, including freight cost analysis, delivery timelines and delays.

Ensure that all documentation meets import/export regulations.

Generating and analyzing reports on shipping performance and customer satisfaction.

To perform any other ad-hoc tasks from time to time from the superior.

Job Requirements:

Diploma or Degree holder.

Minimum 3 to 5 years of experience in preparing shipping documentation, preferably in the import/export of logistics industry.

Strong knowledge of import and export documentation requirements, customs procedures, and regulations.

Good command of English, Malay language.

Conversant of Mandarin language would be an added advantage for the required position.

Proficient in using relevant software and systems for document management and tracking.

Good communication and interpersonal skills to liaise with customers.

Adaptable and able to work in a fast-paced, dynamic environment.

Willing to work 5 1/2 days (with Saturday alternate)

Region Group of Companies was founded in 1990, has head-quarters in Klang, Malaysia and branch in Vietnam. In Malaysia, we are specialized in producing steel wire nails, concrete nails, hardboard nails, pallet nails, blind rivets and others steel products. Our brand & trademark “Jaguar” is known for quality, reliability and well known around in the local market as well as oversea market. Our group companies also provide servicing in heat treatment and surface treatment for various metal products for automotive, machinery & etc. With continuing growth in the global market and to support the company’s expansion plans, we are seeking to appoint caliber professionals to join to our team.