ServiceNow CMDB Admin – IT Solutions Associate

Celestica; Penang; On-site; MYR 48,000 - 72,000; Full time

Job summary

Celestica is seeking an Associate, IT Solutions with a focus on ServiceNow CMDB Administration in Bayan Lepas, Penang, Malaysia. You will manage the CMDB within ServiceNow and collaborate with IT teams to translate business requirements into effective IT solutions.

The role emphasizes data integrity, problem solving, and documentation of workflows related to CMDB data management and governance. Entry level to 2 years experience acceptable with a strong customer-service orientation.

Qualifications

• Bachelor's degree or equivalent experience.
• 2 years of IT solutions or CMDB experience preferred.
• Knowledge of ServiceNow CMDB and ITSM processes.
• Excellent communication and documentation skills.

Responsibilities

• Manage and maintain ServiceNow CMDB data.
• Gather and document business requirements for IT solutions.
• Collaborate with IT teams to deliver CMDB enhancements.
• Analyze issues, identify root causes and propose actions.
• Document workflows and governance for CMDB data.

Skills

Customer service

Analytical skills

Communication

Documentation

CMDB understanding

JavaScript basics

Education

Bachelor's degree

Tools

ServiceNow

JavaScript

Job description

Celestica is seeking an Associate, IT Solutions with a focus on ServiceNow CMDB Administration in Bayan Lepas, Penang, Malaysia. You will manage the CMDB within ServiceNow and collaborate with IT teams to translate business requirements into effective IT solutions.

The role emphasizes data integrity, problem solving, and documentation of workflows related to CMDB data management and governance. Entry level to 2 years experience acceptable with a strong customer-service orientation.