ServiceNow CMDB Admin - Build Reliable IT Solutions

Celestica Inc.; George Town; On-site; MYR 60,000 - 78,000; Full time

Job summary

Celestica Inc. in Penang, Malaysia is seeking an Associate, IT Solutions focusing on ServiceNow CMDB Administration. You will manage the CMDB, collaborate with IT teams, document requirements, and contribute to effective IT solutions. The role emphasizes problem solving, communication, and proactive customer service.

Candidate should have 2+ years of relevant experience and a Bachelor's degree or equivalent. This is an on-site position based in Penang with standard office hours.

Qualifications

• 2+ years of overall experience in IT service management or similar roles.
• Bachelor's degree or equivalent combination of education and experience is required.
• Experience with ServiceNow CMDB administration is preferred.
• Strong written and verbal communication skills.

Responsibilities

• Collect, analyze, and document CMDB requirements for IT services.
• Maintain and govern the ServiceNow CMDB and related workflows.
• Collaborate with IT teams to understand CMDB needs and deliver IT solutions.
• Respond to CMDB-related incidents and perform root cause analysis.
• Create clear process diagrams and documentation to support CMDB data management.

Skills

Customer service

Analytical thinking

Troubleshooting

Communication

Documentation

Education

Bachelor's degree

Tools

ServiceNow

CMDB

Job description

Celestica Inc. in Penang, Malaysia is seeking an Associate, IT Solutions focusing on ServiceNow CMDB Administration. You will manage the CMDB, collaborate with IT teams, document requirements, and contribute to effective IT solutions. The role emphasizes problem solving, communication, and proactive customer service.

Candidate should have 2+ years of relevant experience and a Bachelor's degree or equivalent. This is an on-site position based in Penang with standard office hours.