Lead ServiceNow ITOM Architect: Discovery, CMDB & CSDM

AIA Digital+; Kampung Malaysia Tambahan; Vor Ort; MYR 180.000 - 240.000; Vollzeit

Zusammenfassung

AIA Digital+ in Malaysia seeks an expert to lead the design, implementation and support of ServiceNow ITOM capabilities across GIT Operations. Focus areas include Discovery, Service Mapping, CMDB and CSDM with strong emphasis on governance and scalable solutions.

The role requires delivering reliable integrations, data quality improvements, and proactive collaboration with platform owners for ongoing maintenance and continuous improvement.

Qualifikationen

• Bachelor's degree in IT, CS, engineering or related field.
• ServiceNow certifications are advantageous but not required.
• Certifications listed include CIS-DISCO, CIS-SM, CIS-DF and CSA.

Aufgaben

• Lead end-to-end design, implementation, testing and deployment of ITOM capabilities.
• Deliver governance-compliant, scalable ITOM solutions across Discovery, Service Mapping and CMDB.
• Provide reliable integrations, automation and service visibility to improve operational efficiency.
• Collaborate with platform owners and stakeholders to align with enterprise design principles.
• Maintain documentation and facilitate knowledge transfer for ongoing support.

Kenntnisse

ITOM

Discovery

Service Mapping

CMDB

CSDM

IRE

MID Servers

Data quality

Governance

Automation

Ausbildung

Bachelor's Degree in IT/CS/Engineering

Tools

ServiceNow

Jobbeschreibung

AIA Digital+ in Malaysia seeks an expert to lead the design, implementation and support of ServiceNow ITOM capabilities across GIT Operations. Focus areas include Discovery, Service Mapping, CMDB and CSDM with strong emphasis on governance and scalable solutions.

The role requires delivering reliable integrations, data quality improvements, and proactive collaboration with platform owners for ongoing maintenance and continuous improvement.