Servicenow ConfigurationManagement Database admin

Celestica; Penang; Sur place; MYR 48 000 - 72 000; Plein temps

Résumé du poste

Celestica is seeking an Associate, IT Solutions with a focus on ServiceNow CMDB Administration in Bayan Lepas, Penang, Malaysia. You will manage the CMDB within ServiceNow and collaborate with IT teams to translate business requirements into effective IT solutions.

The role emphasizes data integrity, problem solving, and documentation of workflows related to CMDB data management and governance. Entry level to 2 years experience acceptable with a strong customer-service orientation.

Qualifications

• Bachelor's degree or equivalent experience.
• 2 years of IT solutions or CMDB experience preferred.
• Knowledge of ServiceNow CMDB and ITSM processes.
• Excellent communication and documentation skills.

Responsabilités

• Manage and maintain ServiceNow CMDB data.
• Gather and document business requirements for IT solutions.
• Collaborate with IT teams to deliver CMDB enhancements.
• Analyze issues, identify root causes and propose actions.
• Document workflows and governance for CMDB data.

Connaissances

Customer service

Analytical skills

Communication

Documentation

CMDB understanding

JavaScript basics

Formation

Bachelor's degree

Outils

ServiceNow

JavaScript

Description du poste

SummaryWe are seeking a motivated and detail-oriented Associate, IT Solutions, with a focus on ServiceNow CMDB Administration. This role will be responsible for the management and maintenance of the Configuration Management Database (CMDB) within the ServiceNow platform. The successful candidate will collaborate closely with various IT teams and business partners to gather, analyze, develop, document, and communicate business requirements, ultimately contributing to the delivery of effective IT solutions.

Req ID: 140053

Remote Position: No

Region: Asia

Country: Malaysia

State/Province: Bayan Lepas

City: Penang

SummaryWe are seeking a motivated and detail-oriented Associate, IT Solutions, with a focus on ServiceNow CMDB Administration. This role will be responsible for the management and maintenance of the Configuration Management Database (CMDB) within the ServiceNow platform. The successful candidate will collaborate closely with various IT teams and business partners to gather, analyze, develop, document, and communicate business requirements, ultimately contributing to the delivery of effective IT solutions.

Detailed Description

The Associate, IT Solutions, will perform a range of tasks to support the ServiceNow CMDB, including but not limited to:

Performs tasks such as, but not limited to, the following:

• Collect, analyze, and document business requirements
• Work with various IT teams to understand their CMDB needs and contribute to the development and delivery of IT solutions
• Respond to system problems by analyzing the issue, identifying root causes and determining the next course of action
• Participate in various IT projects as required
• Assist in the ongoing maintenance and integrity of the ServiceNow CMDB
• Assist in the development and documentation of workflows and processes related to CMDB data management and governance

Knowledge/Skills/Competencies

• Strong customer service orientation with a proactive and collaborative approach
• Solid analytical, technical, troubleshooting, and problem-solving skills
• Effective communication skills (both written and verbal)
• Proficiency in documentation, including the creation of clear and concise flowcharts and process diagrams
• Knowledge of the business area(s) supported by the CMDB and a good understanding of their associated business processes.
• Understanding of the interrelations between various IT components (software, OS, network devices, servers, etc.)
• Basic to good coding skills in specific programming languages relevant to ServiceNow (e.g., JavaScript) is a plus.

Mode - Work from Office

Typical Experience

• Overall experience should be 2years
• Entry level to 1 year;Experience in similar roles

Typical Education

• Bachelors Degree or consideration of an equivalent combination of education and experience.
• Educational Requirements may vary by Geography

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).

At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

Company Overview

Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.

Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.