Servicenow ConfigurationManagement Database admin

Celestica Inc.; George Town; Sur place; MYR 60 000 - 78 000; Plein temps

Résumé du poste

Celestica Inc. in Penang, Malaysia is seeking an Associate, IT Solutions focusing on ServiceNow CMDB Administration. You will manage the CMDB, collaborate with IT teams, document requirements, and contribute to effective IT solutions. The role emphasizes problem solving, communication, and proactive customer service.

Candidate should have 2+ years of relevant experience and a Bachelor's degree or equivalent. This is an on-site position based in Penang with standard office hours.

Qualifications

• 2+ years of overall experience in IT service management or similar roles.
• Bachelor's degree or equivalent combination of education and experience is required.
• Experience with ServiceNow CMDB administration is preferred.
• Strong written and verbal communication skills.

Responsabilités

• Collect, analyze, and document CMDB requirements for IT services.
• Maintain and govern the ServiceNow CMDB and related workflows.
• Collaborate with IT teams to understand CMDB needs and deliver IT solutions.
• Respond to CMDB-related incidents and perform root cause analysis.
• Create clear process diagrams and documentation to support CMDB data management.

Connaissances

Customer service

Analytical thinking

Troubleshooting

Communication

Documentation

Formation

Bachelor's degree

Outils

ServiceNow

CMDB

Description du poste

Servicenow ConfigurationManagement Database admin

Date: Oct 6, 2026

Location: Penang, 07, MY

Summary

We are seeking a motivated and detail-oriented Associate, IT Solutions, with a focus on ServiceNow CMDB Administration. This role will be responsible for the management and maintenance of the Configuration Management Database (CMDB) within the ServiceNow platform. The successful candidate will collaborate closely with various IT teams and business partners to gather, analyze, develop, document, and communicate business requirements, ultimately contributing to the delivery of effective IT solutions.

Detailed Description

• Collect, analyze, and document business requirements
• Work with various IT teams to understand their CMDB needs and contribute to the development and delivery of IT solutions
• Respond to system problems by analyzing the issue,identifying root causes and determining the next course of action
• Participate in various IT projects as required
• Assist in the ongoing maintenance and integrity of the ServiceNow CMDB
• Assist in the development and documentation of workflows and processes related to CMDB data management and governance
• Strong customer service orientation with a proactive and collaborative approach
• Solid analytical, technical, troubleshooting, and problem-solving skills
• Effective communication skills (both written and verbal)
• Proficiency in documentation, including the creation of clear and concise flowcharts and process diagrams
• Knowledge of the business area(s) supported by the CMDB and a good understanding of their associated business processes.
• Understanding of the interrelations between various IT components (software, OS, network devices, servers, etc.)

Mode - Work from Office

Typical Experience

• Overall experience should be 2years
• Entry level to 1 year;Experience in similar roles

Typical Education

Bachelors Degreeor consideration of an equivalent combination of education and experience.

Educational Requirements may vary by Geography

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

COMPANY OVERVIEW:
Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud.Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

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