ServiceNow CMDB Admin: Data Integrity & IT Solutions

Celestica Inc.; Bayan Lepas; On-site; MYR 60,000 - 90,000; Full time

Job summary

Celestica in Penang, Malaysia, is seeking an Associate, IT Solutions focused on ServiceNow CMDB Administration. This role manages the CMDB within ServiceNow and collaborates with IT teams to gather requirements and deliver IT solutions.

The successful candidate will maintain CMDB data integrity, develop workflows, and document processes with strong analytical, troubleshooting, and communication skills. Office-based role in Penang with global collaboration opportunities.

Qualifications

• Collect, analyze, and document business requirements.
• Work with IT teams to understand CMDB needs and deliver IT solutions.
• Respond to system problems by analyzing issues and root causes.
• Participate in IT projects as required.
• Maintain and ensure integrity of the ServiceNow CMDB.
• Develop and document workflows and governance for CMDB data.
• Strong customer service orientation with a proactive approach.
• Solid analytical, troubleshooting, and problem-solving skills.
• Effective written and verbal communication.
• Proficiency in documentation including flowcharts and diagrams.
• Knowledge of CMDB-supported business areas and processes.
• Understanding interrelations between IT components.

Responsibilities

• Collect, analyze, and document business requirements.
• Collaborate with IT teams to understand CMDB needs and deliver IT solutions.
• Respond to system problems by analyzing the issue and root causes.
• Participate in various IT projects as required.
• Assist in ongoing maintenance and integrity of the ServiceNow CMDB.
• Assist in development and documentation of workflows and governance for CMDB data.

Skills

Analytical thinking

Problem solving

Communication skills

Customer service

Documentation

Team collaboration

Education

Bachelor's degree

Tools

ServiceNow

CMDB

Job description

Celestica in Penang, Malaysia, is seeking an Associate, IT Solutions focused on ServiceNow CMDB Administration. This role manages the CMDB within ServiceNow and collaborates with IT teams to gather requirements and deliver IT solutions.

The successful candidate will maintain CMDB data integrity, develop workflows, and document processes with strong analytical, troubleshooting, and communication skills. Office-based role in Penang with global collaboration opportunities.