Servicenow ConfigurationManagement Database admin

Celestica Inc.; Bayan Lepas; On-site; MYR 60,000 - 90,000; Full time

Job summary

Celestica in Penang, Malaysia, is seeking an Associate, IT Solutions focused on ServiceNow CMDB Administration. This role manages the CMDB within ServiceNow and collaborates with IT teams to gather requirements and deliver IT solutions.

The successful candidate will maintain CMDB data integrity, develop workflows, and document processes with strong analytical, troubleshooting, and communication skills. Office-based role in Penang with global collaboration opportunities.

Qualifications

• Collect, analyze, and document business requirements.
• Work with IT teams to understand CMDB needs and deliver IT solutions.
• Respond to system problems by analyzing issues and root causes.
• Participate in IT projects as required.
• Maintain and ensure integrity of the ServiceNow CMDB.
• Develop and document workflows and governance for CMDB data.
• Strong customer service orientation with a proactive approach.
• Solid analytical, troubleshooting, and problem-solving skills.
• Effective written and verbal communication.
• Proficiency in documentation including flowcharts and diagrams.
• Knowledge of CMDB-supported business areas and processes.
• Understanding interrelations between IT components.

Responsibilities

• Collect, analyze, and document business requirements.
• Collaborate with IT teams to understand CMDB needs and deliver IT solutions.
• Respond to system problems by analyzing the issue and root causes.
• Participate in various IT projects as required.
• Assist in ongoing maintenance and integrity of the ServiceNow CMDB.
• Assist in development and documentation of workflows and governance for CMDB data.

Skills

Analytical thinking

Problem solving

Communication skills

Customer service

Documentation

Team collaboration

Education

Bachelor's degree

Tools

ServiceNow

CMDB

Job description

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Servicenow ConfigurationManagement Database admin

Date: Oct 6, 2026

Location: Penang, 07, MY

Summary

We are seeking a motivated and detail-oriented Associate, IT Solutions, with a focus on ServiceNow CMDB Administration. This role will be responsible for the management and maintenance of the Configuration Management Database (CMDB) within the ServiceNow platform. The successful candidate will collaborate closely with various IT teams and business partners to gather, analyze, develop, document, and communicate business requirements, ultimately contributing to the delivery of effective IT solutions.

Detailed Description

• Collect, analyze, and document business requirements
• Work with various IT teams to understand their CMDB needs and contribute to the development and delivery of IT solutions
• Respond to system problems by analyzing the issue,identifying root causes and determining the next course of action
• Participate in various IT projects as required
• Assist in the ongoing maintenance and integrity of the ServiceNow CMDB
• Assist in the development and documentation of workflows and processes related to CMDB data management and governance
• Strong customer service orientation with a proactive and collaborative approach
• Solid analytical, technical, troubleshooting, and problem-solving skills
• Effective communication skills (both written and verbal)
• Proficiency in documentation, including the creation of clear and concise flowcharts and process diagrams
• Knowledge of the business area(s) supported by the CMDB and a good understanding of their associated business processes.
• Understanding of the interrelations between various IT components (software, OS, network devices, servers, etc.)

Mode - Work from Office

Typical Experience

• Overall experience should be 2years
• Entry level to 1 year;Experience in similar roles

Typical Education

Bachelors Degreeor consideration of an equivalent combination of education and experience.

Educational Requirements may vary by Geography

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

COMPANY OVERVIEW:
Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud.Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

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