ServiceNow Engineer – ITAM/ITOM/CMDB, On-Call (EMEA)

Commerz Global Service Solutions; Selangor; On-site; MYR 60,000 - 100,000; Full time

Job summary

Commerz Global Service Solutions is looking for a ServiceNow Support Specialist in Malaysia, Selangor. You will manage and optimize ServiceNow processes, troubleshoot issues, and assist junior staff. A minimum of 2 years of experience with ServiceNow is required, along with a strong understanding of ITIL processes and integrations via REST API. The role involves maintaining operational stability and creating technical documentation, supporting EMEA hours and on-call responsibilities.

Qualifications

• ServiceNow experience over 2 years as developer, business expert or similar.
• Proficiency in ServiceNow configuration including workflows, business rules, UI policies and scripting.
• Familiarity with Agile methodologies.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Manage and optimize standardized ServiceNow processes.
• Troubleshoot and resolve technical issues related to ServiceNow.
• Collaborate to integrate ServiceNow with various systems.
• Assist juniors with ServiceNow operations.
• Create and maintain technical documentation.
• Ensure operational stability through daily checks.

Skills

ServiceNow experience

Understanding of ServiceNow architecture

Proficiency in ServiceNow configuration

Experience in ServiceNow Discovery

Hands-on experience with ServiceNow integrations

Understanding of Automated Test Framework (ATF)

Understanding of ITIL processes

Familiarity with Atlassian tools

Exceptional problem-solving skills

Ability to work in agile environment

Tools

ServiceNow

REST API

JIRA

Bitbucket

Confluence

Job description

Commerz Global Service Solutions is looking for a ServiceNow Support Specialist in Malaysia, Selangor. You will manage and optimize ServiceNow processes, troubleshoot issues, and assist junior staff. A minimum of 2 years of experience with ServiceNow is required, along with a strong understanding of ITIL processes and integrations via REST API. The role involves maintaining operational stability and creating technical documentation, supporting EMEA hours and on-call responsibilities.