Service Manager

DK MOTOR SDN BHD; Perak; On-site; MYR 60,000 - 90,000; Full time

Job summary

JCG PROPERTY seeks a Service Department Leader to plan, implement and maintain workflows ensuring timely, accurate repairs and high customer satisfaction. You will lead technicians, coordinate with other departments and oversee KPI, budgets and performance.

Responsibilities include managing daily operations, maintaining repair records, ordering parts, and driving service excellence while training and supporting the team to meet company goals.

Qualifications

• Experience leading service departments in automotive/repair settings.
• Strong leadership and communication skills.
• Ability to set, monitor and achieve KPIs and budgets.
• Focus on delivering exceptional customer satisfaction.

Responsibilities

• Plan, organise and manage day-to-day operations of the service department.
• Set, monitor and achieve KPIs, budgets and targets.
• Ensure excellent customer care and service delivery.
• Take ownership of customer satisfaction, including sales, inventory, training and performance improvement.
• Maintain accurate records for each repair and service activity.
• Provide leadership to support team members to meet company goals.
• Monitor technicians' daily productivity and efficiency.
• Coordinate with Parts Manager to ensure parts availability and timely orders.
• Initials all repair orders before submitting them to warranty for review.

Skills

Leadership

Operations management

Customer service

Budgeting

Job description

To plan, implement and maintain an effective work flow and processes to ensure all work is completed timely and accurately, according to the customers' expectations. To lead the Service Department in delivering a high standard of customer service at all times, and to be fully accountable for the department's operational, financial and people performance. To communicate and work closely with the Assistant Service Manager, Technicians and other departments to deliver quality repair and service on time, every time.

Key responsibilities

• Plan, organise and manage the day-to-day operations of the service department.
• Set, monitor and achieve key performance indicators (KPI), budgets and targets for the service.
• Ensure excellent results and achieve goals quarter after quarter, month after month, on all aspects of customers, people, operations, and financials.
• Oversees all aspects of customer care, work order and register management, facility maintenance, and merchandising activities.
• Take full ownership of customer satisfaction, including sales, inventory management, training and performance improvement for the department.
• Maintain accurate records for each repair performed by the service department.
• Provide leadership to support team members in meeting company goals.
• Monitors technicians' daily productivity.
• Monitors and follows up on parts orders with the parts manager to ensure availability.
• Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.

About us

JCG PROPERTY

We selling and purchase used car vehicle.

With flexibility, efficiency and integrity as our core values, we believe in the power of serving our clients with all our hearts, perfecting every details from sales

to financing and such goal has enabled us to thrive among our competitors.

We selling and purchase used car vehicle.

With flexibility, efficiency and integrity as our core values, we believe in the power of serving our clients with all our hearts, perfecting every details from sales

to financing and such goal has enabled us to thrive among our competitors.

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