Assistant Service Manager

Persada Auto Sdn Bhd; Petaling Jaya; On-site; MYR 90,000 - 150,000; Full time

Job summary

Persada Auto Sdn Bhd in Selangor invites an experienced service manager to lead the service department. You will oversee operations, optimize workflows, mentor technicians, and ensure efficient customer bookings and accurate invoicing.

The role requires strong leadership, English and Malay communication, and solid knowledge of automotive service procedures, diagnostics, and safety standards. You will monitor performance metrics, manage inventory, and implement strategies to improve profitability.

Qualifications

• Minimum 5 years' experience in automotive service management or a similar supervisory role within the automotive trades industry
• Strong knowledge of automotive service procedures, diagnostic techniques, and vehicle maintenance best practices
• Proven leadership and team management skills with the ability to motivate and develop technical staff
• Excellent customer service skills and the ability to build positive relationships with clients
• Proficiency in service management software and computer systems
• Strong organisational and time-management abilities with capability to handle multiple priorities effectively
• Sound understanding of financial management, budgeting, and cost control within a service department
• Problem-solving skills with the ability to make sound decisions under pressure
• Communication skills, both written and verbal, with fluency in English and Malay preferred
• Relevant qualifications in automotive service management or mechanical studies would be advantageous

Responsibilities

• Oversee and manage all service department operations, ensuring efficient workflows and optimal resource allocation
• Supervise and mentor service technicians and support staff, fostering a culture of continuous improvement and professional development
• Schedule service appointments and manage customer bookings to maximise department efficiency and minimise downtime
• Manage service invoicing, billing processes, and ensure accurate record-keeping of all service transactions
• Monitor quality standards and ensure all work meets company specifications and customer expectations
• Maintain inventory levels of spare parts and materials, liaising with suppliers to ensure adequate stock availability
• Investigate and resolve customer complaints and service issues promptly and professionally
• Track and analyse service department performance metrics, including revenue, costs, and customer satisfaction
• Develop and implement service strategies to improve profitability and operational efficiency
• Ensure compliance with health, safety, and environmental regulations within the service facility
• Liaise with customers, providing updates on vehicle service progress and maintenance recommendations

Skills

Leadership & people management

Customer service excellence

Time management

Budgeting & cost control

Diagnostic knowledge

Problem-solving

Communication (English & Malay)

Mechanical knowledge

Education

Relevant automotive service management qualification

Tools

Service management software

Job description

Oversee and manage all service department operations, ensuring efficient workflows and optimal resource allocation

Supervise and mentor service technicians and support staff, fostering a culture of continuous improvement and professional development

Schedule service appointments and manage customer bookings to maximise department efficiency and minimise downtime

Manage service invoicing, billing processes, and ensure accurate record-keeping of all service transactions

Monitor quality standards and ensure all work meets company specifications and customer expectations

Maintain inventory levels of spare parts and materials, liaising with suppliers to ensure adequate stock availability

Investigate and resolve customer complaints and service issues promptly and professionally

Track and analyse service department performance metrics, including revenue, costs, and customer satisfaction

Develop and implement service strategies to improve profitability and operational efficiency

Ensure compliance with health, safety, and environmental regulations within the service facility

Liaise with customers, providing updates on vehicle service progress and maintenance recommendations

What we're looking for

Minimum 5 years' experience in automotive service management or a similar supervisory role within the automotive trades industry

Strong knowledge of automotive service procedures, diagnostic techniques, and vehicle maintenance best practices

Proven leadership and team management skills with the ability to motivate and develop technical staff

Excellent customer service skills and the ability to build positive relationships with clients

Proficiency in service management software and computer systems

Strong organisational and time-management abilities with capability to handle multiple priorities effectively

Sound understanding of financial management, budgeting, and cost control within a service department

Problem-solving skills with the ability to make sound decisions under pressure

Communication skills, both written and verbal, with fluency in English and Malay preferred

Relevant qualifications in automotive service management or mechanical studies would be advantageous