Service Manager

Ghee Hua Co. Sdn. Bhd.; Kuching; On-site; MYR 120,000 - 180,000; Full time

Job summary

Ghee Hua Co. Sdn. Bhd. seeks a capable leader to oversee service operations, ensuring smooth aftersales activity and alignment with company goals.

You will manage customer inquiries, drive care initiatives, ensure timely reporting, and maintain stock of spare parts and tools. You will recruit and mentor technicians and service advisors, develop expansion strategies, and collaborate with other departments to deliver service excellence.

Qualifications

• 1. Overall management of service operations
• 2. Handling customer inquiries and initiating customer care activities to achieve high customer satisfaction
• 3. Timely submission of after-sales reports to the company
• 4. Managing stock inventory of spare parts and tools
• 5. Recruiting, mentoring and developing technicians and service advisors
• 6. Developing strategies for expansion and process improvements to drive service excellence and profitability
• 7. Collaborating with other departments to ensure seamless aftersales operations

Responsibilities

• Oversee overall service operations to ensure efficiency and quality
• Respond to customer inquiries and drive customer care initiatives to boost satisfaction
• Ensure timely and accurate after-sales reporting to management
• Maintain accurate stock levels of spare parts and tools for service delivery
• Lead recruitment, mentoring and development of technicians and service advisors
• Formulate and implement expansion strategies and process improvements
• Coordinate with other departments for seamless cross-functional aftersales execution

Job description

1.Responsible for the overall management of service operations

2.handling customer inquiries and initiating customer care activities consistently to achieve high levels of customer satisfaction

3.Ensuring timely submission of all after-sales reports to the company

4.Managing stock inventory of spare parts and tools is crucial

5.Recruiting, mentoring, and developing technicians and service advisors is essential to create an environment where staff can excel through encouragement and empowerment

6.Develop strategies for expansion and process enhancements aimed at driving service excellence and profitability

7.collaboration with other departments within the organization to ensure seamless operation across various functions related to aftersales services

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Our group (established since 1968) is principally involved in cars, motorcycles, sales, parts & services, distribution of automotive, commercial & industrial lubricants & provision of credit / HP Facilities.

VISION

To be the recognized & reliable provider of lubrication solutions, products & services.

MISSION

We will achieve our vision by:

1. Distribution of reliable quality product supported by professional and innovative technical services.

2. Develop strategic partnership and teamwork with allied businesses.

3. Adhering to the strictest safety and environmental standards

4. Adopting proactive approach to enhance customer satisfaction.

5. Sharing same benefit to all co workers, business partner and shareholders.

Our group (established since 1968) is principally involved in cars, motorcycles, sales, parts & services, distribution of automotive, commercial & industrial lubricants & provision of credit / HP Facilities.

VISION

To be the recognized & reliable provider of lubrication solutions, products & services.

MISSION

We will achieve our vision by:

1. Distribution of reliable quality product supported by professional and innovative technical services.

2. Develop strategic partnership and teamwork with allied businesses.

3. Adhering to the strictest safety and environmental standards

4. Adopting proactive approach to enhance customer satisfaction.

5. Sharing same benefit to all co workers, business partner and shareholders.

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