Assistant Service Manager

DK MOTOR SDN BHD; Perak; On-site; MYR 60,000 - 90,000; Full time

Job summary

DK MOTOR SDN BHD in Malaysia is seeking a Service Department Leader to plan, implement, and maintain an effective workflow and processes in the workshop to ensure all work is completed timely and accurately, according to customers' expectations.

You will lead the Service Department in delivering a high standard of customer service at all times, and be fully accountable for the department's operational, financial and people performance.

Responsibilities

• Plan, organise and manage the day-to-day operations of the service department.
• Set, monitor and achieve key performance indicators (KPI), budgets and targets for the service and parts departments.
• Ensure excellent results and achieve goals quarter after quarter, month after month, on all aspects of customers, people, operations, and financials.
• Oversees all aspects of customer care, work order and register management, facility maintenance, and merchandising activities.
• Take full ownership of customer satisfaction, including sales, inventory management, training and performance improvement for the department.
• Maintain accurate records for each repair performed by the service department.
• Provide leadership to support team members in meeting company goals.
• Monitors technicians' daily productivity.
• Monitors and follows up on parts orders with the parts manager to ensure availability.
• Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.

Job description

To plan, implement and maintain an effective work flow and processes in the workshop to ensure all work is completed timely and accurately, according to the customers' expectations. To lead the Service Department in delivering a high standard of customer service at all times, and to be fully accountable for the department's operational, financial and people performance. To communicate and work closely with the Service Manager, Technicians and other departments to deliver quality repair and service on time, every time.

Key responsibilities

• Plan, organise and manage the day-to-day operations of the service department.
• Set, monitor and achieve key performance indicators (KPI), budgets and targets for the service and parts departments.
• Ensure excellent results and achieve goals quarter after quarter, month after month, on all aspects of customers, people, operations, and financials.
• Oversees all aspects of customer care, work order and register management, facility maintenance, and merchandising activities.
• Take full ownership of customer satisfaction, including sales, inventory management, training and performance improvement for the department.
• Maintain accurate records for each repair performed by the service department.
• Provide leadership to support team members in meeting company goals.
• Monitors technicians' daily productivity.
• Monitors and follows up on parts orders with the parts manager to ensure availability.
• Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.

About you

• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Ensures that the work areas and customer waiting area are kept clean.
• Ensures that customers' service files are up-to-date and readily available for reference.
• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
• Prepares pricing guides and maintenance menus for frequent labor operations.
• Handles customer complaints immediately and according to dealership's guidelines.
• Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
• Maintains safe work environment.

About us

JCG PROPERTY

We selling and purchase used car vehicle.

With flexibility, efficiency and integrity as our core values, we believe in the power of serving our clients with all our hearts, perfecting every details from sales

to financing and such goal has enabled us to thrive among our competitors.

We selling and purchase used car vehicle.

With flexibility, efficiency and integrity as our core values, we believe in the power of serving our clients with all our hearts, perfecting every details from sales

to financing and such goal has enabled us to thrive among our competitors.