Service Coordinator

PureGen Water Sdn. Bhd.; Subang Jaya; On-site; MYR 4,000 - 6,500; Full time

Job summary

PureGen Water Sdn. Bhd.

in Subang Jaya, Malaysia, is seeking a Service Coordinator to act as the main liaison between customers, dealers, technicians and internal teams, coordinating daily installation, servicing, maintenance and troubleshooting. You will assign technicians, confirm appointments, ensure equipment and parts are ready, track progress, handle service requests and maintain accurate records in the company system.

Qualifications

• Diploma or degree in Business Administration, Management, Engineering, or related field.
• 1–3 years of experience in service coordination, customer service, operations or a similar role.
• Fresh graduates with good communication and organisational skills may be considered.
• Good Microsoft Office or Google Workspace skills, especially Excel.
• Good communication in English and Bahasa Malaysia; Mandarin would be an added advantage.
• Able to communicate professionally with customers, dealers and technicians.
• Strong organisational and time-management skills.
• Able to handle multiple jobs and follow up on pending matters.
• Able to work under pressure and meet deadlines.

Responsibilities

• Coordinate daily installation, servicing, maintenance and troubleshooting schedules.
• Assign technicians according to job location, urgency and workload.
• Confirm appointment dates and times with customers and dealers.
• Ensure technicians have the necessary equipment, parts and job information before attending site.
• Monitor job progress and follow up until completion.
• Receive and coordinate service requests, complaints and installation arrangements.
• Liaise with dealers regarding customer information, agreed scope of work and installation requirements.
• Prepare and maintain service orders, installation forms, job sheets and service reports.
• Update service records and job status in the company's system.
• Coordinate with warehouse and purchasing for required spare parts and equipment.

Skills

Communication skills

Organisational skills

Time management

Multitasking

Documentation

Excel / Office aptitude

English & Bahasa Malaysia fluency

Education

Diploma or Degree in Business Administration / Management / Engineering / Customer Service

Tools

Excel

Google Workspace

Microsoft Office

Job description

The Service Coordinator acts as the main point of contact between customers, dealers, technicians and internal departments, coordinating daily installation, servicing, maintenance and troubleshooting schedules while managing documentation, parts coordination and quality control.

Key responsibilities

• Coordinate daily installation, servicing, maintenance and troubleshooting schedules
• Assign technicians according to job location, urgency and workload
• Confirm appointment dates and times with customers and dealers
• Ensure technicians have the necessary equipment, parts and job information before attending site
• Monitor job progress and follow up until completion
• Receive and coordinate service requests, complaints and installation arrangements
• Liaise with dealers regarding customer information, agreed scope of work and installation requirements
• Prepare and maintain service orders, installation forms, job sheets and service reports
• Update service records and job status in the company's system
• Coordinate with warehouse and purchasing for required spare parts and equipment

About you

• Diploma or Degree in Business Administration, Management, Engineering, Customer Service or related field
• 1-3 years of experience in service coordination, customer service, operations, administration or a similar role
• Fresh graduates with good communication and organisational skills may also be considered
• Good Microsoft Office or Google Workspace skills, especially Excel
• Good communication skills in English and Bahasa Malaysia; Mandarin would be an added advantage
• Able to communicate professionally with customers, dealers and technicians
• Strong organisational and time-management skills
• Able to handle multiple jobs and follow up on pending matters
• Able to work under pressure and meet deadlines
• Detail-oriented with good documentation and record-keeping skills