Service Operations Manager — Drive Excellence & KPIs

DK MOTOR SDN BHD; Perak; On-site; MYR 60,000 - 90,000; Full time

Job summary

JCG PROPERTY seeks a Service Department Leader to plan, implement and maintain workflows ensuring timely, accurate repairs and high customer satisfaction. You will lead technicians, coordinate with other departments and oversee KPI, budgets and performance.

Responsibilities include managing daily operations, maintaining repair records, ordering parts, and driving service excellence while training and supporting the team to meet company goals.

Qualifications

• Experience leading service departments in automotive/repair settings.
• Strong leadership and communication skills.
• Ability to set, monitor and achieve KPIs and budgets.
• Focus on delivering exceptional customer satisfaction.

Responsibilities

• Plan, organise and manage day-to-day operations of the service department.
• Set, monitor and achieve KPIs, budgets and targets.
• Ensure excellent customer care and service delivery.
• Take ownership of customer satisfaction, including sales, inventory, training and performance improvement.
• Maintain accurate records for each repair and service activity.
• Provide leadership to support team members to meet company goals.
• Monitor technicians' daily productivity and efficiency.
• Coordinate with Parts Manager to ensure parts availability and timely orders.
• Initials all repair orders before submitting them to warranty for review.

Skills

Leadership

Operations management

Customer service

Budgeting

Job description

JCG PROPERTY seeks a Service Department Leader to plan, implement and maintain workflows ensuring timely, accurate repairs and high customer satisfaction. You will lead technicians, coordinate with other departments and oversee KPI, budgets and performance.

Responsibilities include managing daily operations, maintaining repair records, ordering parts, and driving service excellence while training and supporting the team to meet company goals.