General Manager (JCG GROUP)

DK MOTOR SDN BHD; Perak; On-site; MYR 180,000 - 240,000; Full time

Job summary

DK MOTOR SDN BHD, a leading automotive dealership in Malaysia, seeks an experienced general manager to oversee Sales, Service, Body & Paint, Parts, Marketing and Finance, ensuring profitability, excellent service and strict compliance with company standards.

You will develop strategic plans, monitor KPIs and budgets, guide department heads, drive performance improvements, enhance customer experience and maintain competitive advantage in a dynamic market.

Qualifications

• Extensive experience in dealership operations management.
• Proven track record in achieving revenue and profitability targets.

Responsibilities

• Oversee Sales, Service, Body & Paint, Parts, Marketing and Finance to achieve targets.
• Develop and implement business strategies, annual plans and budgets.
• Monitor KPIs like sales bookings, registrations, gross profit to ensure targets are met.
• Lead department heads and staff to maintain high performance and effective manpower planning.
• Ensure high standards of customer experience and prompt handling of complaints.

Job description

Responsible for the overall management, performance and profitability of the automotive dealership, ensuring all departments operate efficiently and achieve the Company's business objectives. To lead and oversee Sales, Service, Body & Paint, Parts, Marketing, Finance and other supporting functions while ensuring high standards of customer satisfaction, operational excellence and compliance with the Company and Principal's requirements.

Key responsibilities

Responsible for the overall operations and performance of the dealership, ensuring business objectives, revenue targets and profitability are achieved

Develop and implement business strategies, annual plans, budgets and operational initiatives in line with the Company's direction and Principal's requirements

Monitor vehicle sales performance, bookings, registrations, market penetration, gross profit and other sales KPIs to ensure targets are achieved

Oversee Service, Parts and Body & Paint operations to ensure revenue, productivity, efficiency, profitability and operational targets are achieved

Monitor the dealership's financial performance, including revenue, expenses, profit margins, cash flow and departmental profitability, and implement corrective actions where required

Review departmental and individual KPIs regularly and ensure Department Heads implement appropriate action plans for areas that are underperforming

Lead, guide and develop Department Heads and employees to maintain a high-performance working environment and ensure effective manpower planning

Ensure high standards of customer experience and satisfaction across Sales and Aftersales operations and ensure customer complaints are addressed promptly and effectively

Act as the key liaison between the dealership, Management and automotive Principal on business performance, operational requirements, targets, audits and improvement plans

Ensure all dealership operations comply with Company policies, Principal standards, SOPs, regulatory requirements and applicable laws

We selling and purchase used car vehicle.

With flexibility, efficiency and integrity as our core values, we believe in the power of serving our clients with all our hearts, perfecting every details from sales

to financing and such goal has enabled us to thrive among our competitors.

We selling and purchase used car vehicle.

With flexibility, efficiency and integrity as our core values, we believe in the power of serving our clients with all our hearts, perfecting every details from sales

to financing and such goal has enabled us to thrive among our competitors.