Service Engineer

Swisslog Malaysia Sdn Bhd; Selangor; Presencial; MYR 56.000 - 89.000; Jornada completa

Descripción de la vacante

Swisslog Malaysia Sdn Bhd is seeking a customer service / helpdesk oriented engineer to provide on-site maintenance and project support for automated material handling systems. You will respond to customer concerns, assist in commissioning, and record incidents in CMMS while working with English and Bahasa Malaysia language skills.

The role requires a degree in Mechatronics / Electrical / Controls Engineering and at least 2 years of field experience, with a willingness to work standby hours and

Formación

• Degree holder in Mechatronics / Electrical / Controls Engineering.
• Minimum 2 years of experience in electrical/mechatronics equipment support and maintenance.
• Hands-on experience resolving electrical and mechatronics problems.
• Independent, able to work under pressure, overtime and on-call.
• Proactive with a customer- and team-focused mindset.
• Experience with automated material handling systems and PLC knowledge is a plus.
• Proficient in English and Bahasa Malaysia (spoken and written).
• Good MS Office skills and safety-conscious.

Responsabilidades

• Provide regular on-site inspection and maintenance service.
• Strive to recover systems in the shortest reasonable time.
• Respond to customer concerns and complaints appropriately.
• Translate customer requirements into actions with proactive thinking.
• Identify potential new investments for customers.
• Support customers during and after office hours.
• Assist in commissioning and deployment during projects, provide on-site support.
• Record incidents in CMMS and track resolutions.
• Troubleshoot problems independently before escalating.
• Assist with spare parts handling and inventory.

Conocimientos

Customer service

Communication

Team player

On-site maintenance

Educación

Mechatronics degree

Electrical Engineering degree

Herramientas

PLC knowledge

MS Excel

CMMS

Descripción del empleo

The CS Engineering team is growing and we are looking for passionate individuals who are looking for a career development in the field of customer service / helpdesk and at the same time to learn to strive in a global environment. Individuals who are keen to take a challenge, this is the right opportunity!

Job Responsibilities:

Provide regular inspection maintenance service on site.

Must try the best to recover the system in the shortest reasonable time.

Must respond to customers’ concern and complaints in an adequate manner.

Must have a sense for customer’s requirements and proactive thinking to turn the requirement into action.

Must have an open eye for new investments the customers may undertake.

Providing support to customers for the system installed (during and after office hours).

Assist in commissioning and deployment during project implementation phase, provide on-site assistance.

Record incident / problem in CMMS.

Adequate trouble-shooting skill and has the capability to rectify the problem individually before engage level 2 support.

Support customer spare parts handling / inventory.

Job Requirements:

At least a Degree holder in Mechatronics / Electrical / Controls Engineering or equivalent.

Minimum 2 year of working experience preferably in Electrical / Mechatronics equipment support and maintenance of industrial / process equipment.

Has hand on experience to resolve electrical and mechatronics problem.

Independent and able to work under pressure, over time and odd hours to resolve problem on site.

Proactive with a strong customer and team focus.

Working experience in automated material handling system with PLC knowledge is an added advantage.

Possess adequate trouble shooting skill and capability to provide training if needed.

Proficiency in English & Bahasa Malaysia (both oral & written).

Computer literate with good knowledge in using Microsoft Office applications (e.g. MS Excel).

Good physical fitness and overall health, with the ability to work safely at heights and comply with all relevant safety requirements.

Efficient time management.

Required to work according to standby time table.

Regret to inform that only shortlisted candidates will be notified.

Logistics, Freight & Delivery Services 51-100 employees

Swisslog Logistics Automation shapes the future of intralogistics with robotic, data-driven and flexible automated solutions that achieve exceptional value for our customers. Swisslog helps forward-thinking companies optimize the performance of their warehouses and distribution centers with future-ready automation systems and software. Our integrated offering includes consulting, system design and implementation, and lifetime customer support in more than 50 countries. Swisslog is a member of the KUKA Group, a leading global supplier of intelligent automation solutions with more than 14,000 employees worldwide.

Swisslog Malaysia Sdn Bhd (a subsidiary of Swisslog Group) is the operations hub for South East Asia. It delivers leading industry specific solutions for automated and manual warehouses as well as distribution centers. We provide consulting/system design services, software solutions, engineering, project management, installation, commissioning and after sales services.

Product & Services

Our business focus are:

General contracting & implementation of automated warehouses and distribution centers.

Process Consulting.

Software for automated and manual warehouses/distribution centers.

Pallet cranes and conveyors.

Miniload cranes and conveyors.

Swisslog Logistics Automation shapes the future of intralogistics with robotic, data-driven and flexible automated solutions that achieve exceptional value for our customers. Swisslog helps forward-thinking companies optimize the performance of their warehouses and distribution centers with future-ready automation systems and software. Our integrated offering includes consulting, system design and implementation, and lifetime customer support in more than 50 countries. Swisslog is a member of the KUKA Group, a leading global supplier of intelligent automation solutions with more than 14,000 employees worldwide.

Swisslog Malaysia Sdn Bhd (a subsidiary of Swisslog Group) is the operations hub for South East Asia. It delivers leading industry specific solutions for automated and manual warehouses as well as distribution centers. We provide consulting/system design services, software solutions, engineering, project management, installation, commissioning and after sales services.

Product & Services

Our business focus are:

General contracting & implementation of automated warehouses and distribution centers.

Process Consulting.

Software for automated and manual warehouses/distribution centers.