Client Experience Specialist

SWAGELOK MALAYSIA FLUID SYSTEMS TECHNOLOGIES SDN. BHD.; Bayan Lepas; On-site; MYR 60,000 - 100,000; Full time

Job summary

Swagelok Malaysia is seeking a proactive Account Manager to liaise with customers, process orders, and support production scheduling. You will ensure orders are verified, translated, and scheduled for timely delivery while collaborating across departments to optimize fulfillment and customer satisfaction.

The role emphasizes strategic partnership, operational efficiency, and growth, with the opportunity to influence end-to-end order management in a globally connected organization.

Qualifications

• Bachelor's degree in Business Administration, Logistic, or Supply Chain Management.
• Minimum 3 years of account management or client experience in a B2B manufacturing/industrial sector.

Responsibilities

• Process and manage sales orders end-to-end in our system.
• Strategic inventory planning to meet customer demand on time.
• Analyze product categories (strategic vs non-strategic) for optimal fulfillment.
• Coordinate multi-location transfers and alternative sourcing solutions.
• Expedite deliveries to meet critical objectives.
• Proactive follow-up on order fulfillment issues.
• Cross-departmental collaboration for efficient operations.

Skills

Order processing

Inventory planning

Accounts management

Cross-functional collaboration

Demand planning

Education

BS in Logistics

Tools

ERP systems

Job description

We are seeking candidates who are passionate about liaising with customers, handling order processing, and assisting with production scheduling, to ensure all customer orders are verified, translated and scheduled for delivery in a timely basis.

What Makes This Role Special:

Process and manage sales ordersend-to-end in our system

Strategic inventory planningto meet customer demand on time

Analyze product categories(strategic vs non-strategic) for optimal fulfillment

Coordinate multi-location transfersand alternative sourcing solutions

Expedite deliveriesto meet critical objectives

Proactive follow-upon order fulfillment issues

Cross-departmental collaborationfor efficient operations

Requirements:

Bachelor's degreein Business Administration, Logistic, or Supply Chain Management

Minimum 3 years of account management or client experience in a B2B manufacturing/industrial sector will be added advantage.

Why You'll Love This Role:

This isn't your typical customer service position – you'll be a strategic business partner who directly impacts customer satisfaction, operational efficiency, and company growth. Every interaction you manage contributes to building stronger customer relationships and driving business success.

Swagelok Malaysia, the exclusive distributor of premium fluid system components, connects you to a trusted USD 2 billion U.S. corporation with a presence in 57 countries worldwide.

For 75 years, Swagelok has set the industry standard, delivering fluid system solutions that power everything from space exploration to deep-sea applications. Our foundation rests on six unwavering principles: Quality, Integrity, Respect, Customer Focus, Innovation, and Continuous Improvement. These values don't just guide our products—they shape how we invest in our people.

Be Connected. Be Valued. Be You. Discover your next opportunity at Swagelok.

Swagelok Malaysia, the exclusive distributor of premium fluid system components, connects you to a trusted USD 2 billion U.S. corporation with a presence in 57 countries worldwide.

For 75 years, Swagelok has set the industry standard, delivering fluid system solutions that power everything from space exploration to deep-sea applications. Our foundation rests on six unwavering principles: Quality, Integrity, Respect, Customer Focus, Innovation, and Continuous Improvement. These values don't just guide our products—they shape how we invest in our people.

Be Connected. Be Valued. Be You. Discover your next opportunity at Swagelok.