Service Engineer

OKURA TECHNOLOGY MALAYSIA SDN.BHD.; Masai; On-site; MYR 54,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Travel allowances for site visits

Ongoing technical training

Work-life balance culture

Job summary

OKURA TECHNOLOGY MALAYSIA SDN.BHD. is seeking a talented Service Engineer to join our Masai, Johor team. This full-time role focuses on ensuring reliability and performance of robot and conveyor systems at client sites.

You will install, maintain and repair equipment, diagnose faults, perform preventive maintenance, and provide hands-on technical support to customers while documenting activities and keeping records up to date.

Qualifications

• Diploma or Bachelor's Degree in Electrical Engineering, Electronic Engineering or a related field.
• Proven service/technical support experience in electrical or electronic engineering.
• Strong knowledge of electrical systems and components.

Responsibilities

• Install, maintain and repair equipment at customer sites ensuring safety and compliance.
• Diagnose faults and troubleshoot using diagnostic tools and testing equipment.
• Perform preventive maintenance to minimise downtime and extend equipment life.
• Provide technical guidance to customers on operation and maintenance.
• Document service activities and parts used in reports.
• Respond promptly to service calls to minimise disruption.
• Collaborate with the team to resolve issues and implement improvements.
• Maintain service records and spare parts inventory.

Skills

Electrical systems

Troubleshooting

Communication

Safety awareness

Independent work

Education

Electrical/Electronic Eng degree

Tools

Multimeters

Oscilloscopes

Diagnostic tools

Job description

About the role

OKURA TECHNOLOGY MALAYSIA SDN.BHD. is seeking a talented Service Engineer to join our dynamic team in Masai, Johor. This is a full-time position that plays a crucial role in ensuring the reliability, performance and longevity of our robot & conveyor systems. As a Service Engineer, you will be at the forefront of our customer support operations, providing technical expertise and hands-on solutions to maintain and optimise our clients' equipment. This role is instrumental in building strong customer relationships and upholding our reputation for excellence in the automation industry.

Key responsibilities

• Install, maintain and repair the equipment at customer sites, ensuring optimal functionality and compliance with safety standards
• Diagnose technical faults and troubleshoot issues using diagnostic tools and testing equipment
• Perform preventative maintenance tasks to minimise downtime and extend equipment lifespan
• Provide technical support and guidance to customers on proper equipment operation and maintenance procedures
• Document service activities, maintenance performed and parts replaced in accurate and timely reports
• Respond promptly to customer service calls and emergency requests to minimise operational disruption
• Collaborate with the technical team to resolve complex technical challenges and implement improvements
• Ensure all work is completed in accordance with company standards, safety regulations and industry best practices
• Maintain and update service records and spare parts inventory as required

What we’re looking for

• Diploma or Bachelor's Degree in Electrical Engineering, Electronic Engineering or a related field
• Proven experience as a Service Engineer or in a similar technical support role within the electrical or electronic engineering sector
• Strong knowledge of electrical systems, circuit design and electronic components
• Proficiency in using diagnostic and testing equipment such as multimeters, oscilloscopes and specialised service tools
• Excellent problem-solving skills with the ability to troubleshoot complex technical issues independently
• Sound understanding of health and safety regulations and commitment to maintaining safe working practices
• Strong communication skills with the ability to explain technical concepts clearly to customers
• Ability to work independently and manage time effectively whilst meeting service level agreements
• Valid driving license and willingness to travel to customer sites as required
• Attention to detail and commitment to maintaining accurate service documentation
• Preferred: Relevant certifications in electrical safety or equipment-specific qualifications

What we offer

At OKURA TECHNOLOGY MALAYSIA SDN.BHD., we are committed to supporting the professional development and wellbeing of our team members.

• competitive remuneration packages commensurate with experience and qualifications.
• ongoing technical training and certification opportunities to enhance your skills and advance your career within the engineering sector.
• collaborative work environment where innovation is encouraged and your contributions are valued.
• health insurance coverage, travel allowances for site visits and a supportive workplace culture that prioritises work-life balance and employee wellbeing.

About us

OKURA TECHNOLOGY MALAYSIA SDN.BHD. is a leading player in the automation industry, committed to delivering high-quality solutions and exceptional customer service. With a focus on reliability, innovation and technical excellence, we serve a diverse client base across multiple sectors. Our team of skilled engineers and technicians is dedicated to providing superior service and support that keeps our customers' operations running smoothly. We pride ourselves on our technical expertise, customer-centric approach and commitment to continuous improvement in all aspects of our business.