Technical Service Engineer

Symphony Engineering (Penang) Sdn Bhd; Penang; On-site; MYR 42,000 - 66,000; Full time

Benefits offered by this job

Professional development

Inclusive workplace

Job summary

Symphony Engineering Sdn Bhd in Penang is seeking a Technical Service Engineer for our field team on a full-time basis. You will be the crucial link between Symphony and customers, delivering on-site technical assistance, troubleshooting and maintenance services.

The role requires hands-on engineering knowledge, strong communication in English and Mandarin, and willingness to travel across Malaysia. We offer a competitive salary and opportunities for professional development and growth.

Qualifications

• Diploma or degree in Engineering or related discipline.
• 1–3 years field engineering or technical service experience.
• Strong troubleshooting and problem-solving skills.
• English and Mandarin communication proficiency.
• Valid driving licence and willingness to travel in Malaysia.

Responsibilities

• Conduct on-site inspections, installations and commissioning of equipment.
• Diagnose and troubleshoot technical faults and failures promptly.
• Perform preventative and corrective maintenance on installed systems.
• Provide technical guidance and training to customers.
• Document service activities and prepare detailed reports.
• Coordinate follow-up actions with internal teams.
• Respond to service requests and emergency call-outs.
• Maintain records of spare parts inventory and equipment specs.
• Ensure health, safety and environmental standards compliance.
• Gather customer feedback and identify service improvement opportunities.

Skills

Field engineering

Troubleshooting

Independent work

English Mandarin comms

Travel willingness

Education

Diploma or Bachelor's in Engineering

Tools

Hand tools

Diagnostic equipment

Computerised systems

Job description

About us

Symphony Engineering Sdn Bhd is a leading engineering company dedicated to delivering innovative technical solutions and exceptional service to our clients across various industries. With a commitment to excellence, reliability and continuous improvement, we pride ourselves on building long-term partnerships with our customers. Our team of experienced professionals works collaboratively to solve complex engineering challenges and provide comprehensive support that exceeds expectations.

About the role

We are seeking a Technical Service Engineer to join our dynamic field engineering team in Penang on a full-time basis. This is a strategic role that sits at the forefront of our customer service operations, ensuring that our clients receive prompt, professional and effective technical support. As a Technical Service Engineer, you will be the critical link between Symphony Engineering and our customers, providing on-site technical assistance, troubleshooting and maintenance services. Your expertise and professionalism will directly impact customer satisfaction and our reputation in the market.

Key responsibilities

• Conduct on-site technical inspections, installations and commissioning of engineering equipment and systems
• Diagnose and troubleshoot technical faults and failures in a timely and professional manner
• Perform preventative and corrective maintenance on installed equipment and systems
• Provide technical guidance and training to customers on proper equipment operation and maintenance procedures
• Document all service activities, findings and recommendations in detailed service reports
• Liaise with internal teams to escape complex issues and coordinate follow-up actions
• Respond promptly to customer service requests and emergency call-outs
• Maintain accurate records of spare parts inventory and equipment specifications
• Ensure compliance with health, safety and environmental standards during all field activities
• Contribute to continuous improvement by gathering customer feedback and identifying service enhancement opportunities

What we're looking for

• Diploma or Bachelor's degree in Engineering, Mechanical, Electrical, or a related engineering discipline
• Minimum 1–3 years of field engineering or technical service experience in a similar role
• Strong technical troubleshooting and problem-solving skills with the ability to work independently
• Sound knowledge of engineering principles, equipment operation and maintenance practices
• Excellent communication skills in English and Mandarin; additional languages are advantageous
• Valid driving licence and willingness to travel throughout Malaysia and surrounding areas
• Customer-focused approach with a demonstrated commitment to providing high-quality service
• Ability to work flexible hours, including occasional emergency call-outs
• Proficiency in using hand tools, diagnostic equipment and computerised systems
• Strong organisational and time management abilities with attention to detail
• Professional certifications or accreditations relevant to your engineering discipline would be highly valued

What we offer

Symphony Engineering Sdn Bhd is committed to supporting the professional growth and wellbeing of our team members. We offer a competitive salary package commensurate with experience, together with a range of benefits designed to support your career development and personal wellbeing. Our supportive working environment encourages collaboration, innovation and continuous learning. We provide opportunities for professional development through training and certification programmes, fostering long-term career progression within the company. We also provide a safe, inclusive workplace where every team member is valued and respected.