Service Technician

GIGA TEGASAN SDN.BHD.; Petaling Jaya; On-site; MYR 70,000 - 110,000; Full time

Benefits offered by this job

Salary bonuses

Career growth

Training opportunities

Flexible hours

Work-life balance

Job summary

GIGA TEGASAN SDN.BHD. in Kuala Lumpur is seeking an experienced Mechanical Engineer to join our team. You will design, develop, and optimize mechanical systems to support engineering projects in a dynamic environment.

The role includes debugging and training lifting machinery after delivery, providing customer support through phone and email, diagnosing major faults, and driving ongoing product quality improvements for a growing company.

Qualifications

• Experience in after-sales service.
• Customer service awareness and sense of responsibility.

Responsibilities

• Responsible for the debugging and training of lifting machinery after delivery.
• Provide support to customers, maintain and upkeep equipment through phone, email, or business trips, and ensure that the sold equipment is in good working condition.
• Responsible for diagnosing and repairing major equipment issues and faults in the company; soothing customer emotions and maintaining the reputation of the company and its products.
• Responsible for categorizing, organizing, and providing feedback on fault issues, promoting the continuous improvement of the company's product quality.

Skills

After-sales service

Customer service

Responsibility

Job description

About the role
GIGA TEGASAN SDN.BHD. is seeking an experienced Mechanical Engineer to join our team in Kuala Lumpur. As a Mechanical Engineer, you will play a crucial role in designing, developing, and optimizing various mechanical systems and components to support the company's engineering projects. This is a full-time position, offering the opportunity to work in a dynamic and innovative environment.

What you'll be doing

1.Responsible for the debugging and training of lifting machinery after delivery;

2. Provide support to customers, maintain and upkeep equipment through phone, email, or business trips, and ensure that the sold equipment is in good working condition;

3. Responsible for diagnosing and repairing major equipment issues and faults in the company; Soothing customer emotions and maintaining the reputation of the company and its products;

4. Responsible for categorizing, organizing, and providing feedback on fault issues, promoting the continuous improvement of the company's product quality.

What we're looking for

1.Have experience in after-sales service

2.Have a certain level of customer service awareness and sense of responsibility

What we offerAt GIGA TEGASAN SDN.BHD., we are committed to providing a supportive and collaborative work environment that fosters professional growth and development. Our comprehensive benefits package includes:

Competitive salary and performance-based bonuses

Opportunities for career advancement and skills training

Flexible work arrangements and a work-life balance culture

About us
GIGA TEGASAN SDN.BHD. is a leading engineering and technology firm that specializes in delivering innovative solutions for a wide range of industries. With a strong focus on quality, sustainability, and customer satisfaction, we have established a reputation for excellence in the market. Our team of talented professionals is dedicated to pushing the boundaries of what's possible and creating a better future through the power of engineering.