Field Service Engineer (PCB & Industrial Equipment)

JAC Recruitment International; Penang; On-site; MYR 42,000 - 72,000; Full time

Job summary

JAC Recruitment International in Malaysia seeks a Field Service Engineer to join its team in Northern Malaysia. The role involves installing, maintaining, and upgrading PCB-related production equipment at customer sites, with travel across Malaysia as required.

The ideal candidate has a technical Diploma/certification and 2–3 years of hands-on service experience, strong troubleshooting skills, and the ability to work independently while coordinating with customers and internal teams.

Qualifications

• Certificate or Diploma in Mechanical, Electrical, Mechatronics or related field.
• 2–3 years of field service or maintenance experience.
• Experience with industrial machinery or PCB-related equipment preferred.
• Strong troubleshooting and problem-solving abilities.
• Willing to travel within Malaysia and overseas.
• Valid driving license and ability to work independently.
• Good communication and interpersonal skills.
• Willing to learn and develop technical expertise.

Responsibilities

• Install, troubleshoot, repair, and maintain industrial equipment at customer sites.
• Perform preventive and corrective maintenance to ensure reliability.
• Provide technical support and resolve customer issues promptly.
• Conduct equipment testing, calibration, and verification when required.
• Prepare service reports and maintain maintenance records after visits.
• Coordinate service schedules with customers.
• Liaise with technical teams to address requirements.
• Ensure compliance with safety and quality standards.
• Maintain service tools, spare parts, and documentation.
• Support additional engineering and service assignments as needed.

Skills

Troubleshooting

Customer focus

Communication skills

Independent worker

Team player

Organizational skills

Education

Diploma in Mechanical, Electrical or Mechatronics

Certificate in related field

Tools

MS Office

Job description

About the company

A well-established Japanese engineering solutions provider is seeking a Field Service Engineer to join its team in Northern Malaysia. For nearly 4 decades, the company has specialized in supplying, maintaining, and upgrading production equipment used in the Printed Circuit Board (PCB) manufacturing industry. With a strong commitment to customer support, the organization provides end-to-end engineering solutions, including equipment installation, maintenance, retrofitting, process improvements, and after-sales services to help customers improve production efficiency and product quality.

Responsibilities

• Install, troubleshoot, repair, and maintain industrial equipment at customer sites.

• Perform preventive and corrective maintenance to ensure equipment reliability and performance.

• Provide technical support and resolve customer issues in a timely and professional manner.

• Conduct equipment testing, calibration, and verification activities when required.

• Prepare service reports and maintain accurate maintenance records after each site visit.

• Coordinate service schedules and maintenance activities with customers.

• Liaise with technical teams to address customer requirements and technical issues.

• Ensure compliance with company safety procedures and quality standards.

• Maintain service tools, spare parts, and technical documentation.

• Support additional engineering and service assignments as required.

Requirements

• Certificate or Diploma in Mechanical Engineering, Electrical Engineering, Mechatronics, Electronics, or a related field.

• Minimum 2-3 years of experience in equipment servicing, maintenance, troubleshooting, or field service roles.

• Experience supporting industrial machinery, manufacturing equipment, or PCB-related equipment is an advantage.

• Strong troubleshooting and problem-solving skills.

• Hands-on experience with machinery maintenance and repair.

• Familiarity with industrial equipment and manufacturing environments.

• Basic knowledge of Microsoft Office applications.

• Good communication and interpersonal skills.

• Customer-oriented with a positive and proactive attitude.

• Able to work independently with minimal supervision.

• Strong teamwork and organizational skills.

• Willingness to learn and continuously develop technical expertise.

• Possess a valid driving license.

• Willing to travel within Malaysia and overseas.