Service Engineer

FICONTEC SERVICE GMBH (MALAYSIA) SDN. BHD.; Batu Kawan; On-site; MYR 36,000 - 72,000; Full time

Job summary

FICONTEC SERVICE GMBH (MALAYSIA) SDN. BHD. is seeking an on-site field service engineer to perform installation, testing, and ongoing maintenance at customer sites.

You will collaborate with internal teams to address on-site application issues and ensure equipment meets performance specifications through hands-on service and timely reporting. The role requires a Diploma in Mechatronic with 3–5 years of relevant experience, strong electronics/mechanics aptitude, and good English communication.

Qualifications

• Diploma in Mechatronic with 3–5 years field experience.
• Good understanding of electronics and mechanics; reading schematics.
• English fluency; other languages an advantage.
• On-site field service and client interfacing experience preferred.

Responsibilities

• Work at customer sites to perform assigned works and projects.
• Collaborate with internal application and operation teams to support on-site issues.
• Prepare on-site readiness, installation, SAT, and post-service support.
• Provide hands-on onsite customer service including machine installation, training, troubleshooting and maintenance.
• Submit service reports on work performed and travel as needed.
• Willingness to work extra hours per country labor law regulations.

Skills

Schematic reading

PLC basics

Electrical/electronics aptitude

Customer interfacing

Education

Diploma in Mechatronic

Job description

FICONTEC SERVICE GMBH (MALAYSIA) SDN. BHD. View all jobs

This role involves executing timely assigned works and projects at customer sites, collaborating with internal teams to support customers on application-related issues, and providing hands-on onsite customer service support including machine installation, buy-off, training, troubleshooting, and maintenance to ensure equipment meets performance specifications.

Key responsibilities

Able to work independently and execute timely assigned works and projects at customer sites.

Collaborate with internal application and operation teams to support customers on onsite application-related issues to meet customer satisfaction.

Execute onsite preparation for new equipment delivery, site readiness, tools installation and setup, SAT (site acceptance test) and post service support.

Required hands-on and provide onsite customer service support not limited to machine installation, buy-off, training, response in time, troubleshooting, machine uptime and maintenance as required to ensure company-associated equipment meets performance specifications of defined KPI.

Prepare and submit required service reports on work performed.

Travel domestically and internationally when needed.

Willing to work extra hours per country labor law regulation.

Qualifications and Requirements:

Minimum Diploma in Mechatronic field with minimum 3-5 years of relevant working experience. (Opto-electronic / Photonic field will be added advantage).

General electronics background, good mechanical and technical aptitude with the ability to read and interpret schematic diagrams, PLC & basic electronic component application.

Ability to read and interpret schematic diagrams, PLC and basic electronic component application

Good interpersonal skills with written and verbal communication skills, (mainly in English - Additional language will be an advantage), and client-interfacing skills.

Field service experience and strong service mentality preferred.

Self-motivated, proactive, analytical with good technical problem-solving skills.

Able to negotiate, manage conflicts and commit to meeting customer requirement schedules.

Good team player, able to work with internal and external teams to deliver business results and meet customer service quality standards.