Field Service Engineer

Talent Recruit; Penang; On-site; MYR 78,000 - 123,000; Full time

Benefits offered by this job

Performance Bonus

Insurance & outpatient benefits

Job summary

Talent Recruit is representing a multinational leader in high-volume production equipment and process solutions for the semiconductor industry, seeking an experienced Field Service Engineer based in Penang, Malaysia. You will provide on-site service and collaborate with customers to ensure optimal equipment performance.

Responsibilities include diagnosing and resolving equipment issues, performing preventive maintenance, and documenting service activities.

Qualifications

• Diploma or Bachelor's in Engineering with 4+ years in semiconductor equipment installation/repair.
• Strong electromechanical troubleshooting and process problem-solving ability.
• Good communication and interpersonal skills with all levels of staff and customers.
• Willingness to travel domestically and internationally up to 20%, passport required.

Responsibilities

• Provide professional, courteous service to ensure customer satisfaction.
• Diagnose and resolve equipment or process issues on-site.
• Perform on-site preventive maintenance, equipment cleaning and checks.
• Handle start-up, warranty, paid service and contract activities within timelines.
• Report downtime and service activities promptly to management.
• Apply troubleshooting skills to minimize downtime and maintain performance.
• Be available for overtime, short-notice travel and emergencies as needed.
• Maintain equipment logs and service records accurately.
• Travel domestically and internationally up to 20% as required.
• Initiate purchase orders for parts and service; support long-term overseas assignments.
• Participate in training and stay updated on company procedures and safety.

Skills

Electromechanical troubleshooting

Process problem-solving

Communication skills

PC usage

Education

Diploma or Bachelor's in Engineering

Tools

SPC methods

Job description

We are representing a multinational leader in high-volume production equipment and process solutions for the semiconductor industry, specializing in wafer-level bonding and lithography. Due to expansion in Malaysia, the company is seeking an experienced Field Service Engineer based in Penang.

Additional Info & Benefits

• Performance Bonus
• Insurance & outpatient benefits

Responsibilities

• Provide professional, courteous service to ensure complete customer satisfaction.
• Assist customers in diagnosing and resolving equipment or process issues.
• Perform on-site preventive maintenance, equipment cleaning, and operational checks.
• Handle start-up, warranty, paid service, and contract activities within set timelines.
• Report equipment downtime and service activities to management promptly.
• Apply troubleshooting skills to minimize equipment downtime and maintain performance.
• Be available for overtime, short-notice travel, and emergency call-outs as required.
• Diagnose and correct process variations or hardware issues.
• Recommend corrective actions and keep management informed of all developments.
• Conduct customer meetings and communicate professionally in person, by email, and by phone.
• Complete and submit required reports and documentation accurately and on time.
• Maintain equipment logs and service records consistently.
• Travel domestically and internationally (up to 20%) as needed; valid passport required.
• Initiates purchase orders for parts and service.
• Maintains and performs repairs on company demo cleanroom equipment.
• Keeps informed and trained on company's most current systems, methods and procedures, including site safety.
  
• Demonstrates excellent customer service skills (foreign and domestic).
• Exhibits good housekeeping practices in all work areas.
• Perform other related duties as assigned.

Requirements:

• Diploma or Bachelors Degree in Engineering with at least 4 years experience in semiconductor equipment installation and repair.
• Strong electromechanical troubleshooting and process problem-solving skills.
• Familiar with statistical process control (SPC) and quality improvement methods.
• Good communication and interpersonal skills with all levels of staff and customers.
• Proficient in PC usage.
• This role requires a 3-month training program at the headquarters and the ability to support long-term overseas assignments.