Field Service Manager

Symphony Engineering Sdn. Bhd.; Malacca City; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Medical benefits

Travel allowance

Meal allowance

Performance bonuses

Overseas training opportunities

Job summary

Symphony Engineering Sdn Bhd seeks an experienced Field Service Manager to lead a regional service engineering team, oversee on-site installations, commissioning, and maintenance, and maintain high customer satisfaction across sites. The role targets seasoned engineers with strong managerial capabilities in mechatronics and automation.

The candidate will manage field operations, optimize workflows, and coordinate travel and training across Malaysia and nearby regions, while ensuring compliance

Qualifications

• Minimum of 5 years in field service with 1–2 years in supervision.
• Diploma or Bachelor’s in Mechanical, Electrical, Electronic, or Mechatronic Engineering.
• Strong background in final test environments, automation, or high-speed test handlers.
• Willing to travel to customer sites and manage overseas assignments.
• Excellent leadership, interpersonal, and communication skills to bridge teams and clients.
• Ability to manage team shifts and handle escalations outside of hours.

Responsibilities

• Lead, mentor, and schedule the Field Service team for on-site service, installation, troubleshooting, and commissioning.
• Serve as the main contact for customers to resolve complex technical issues and maintain strong relations.
• Review all service reports and documentation to ensure compliance with company standards.
• Oversee technical training programs for internal staff and customers regarding equipment operations.
• Collaborate with internal team to optimize service workflows, manage travel allowances/budgets, and coordinate overseas assignments or training.
• Support strategic operational assignments within the scope of the company to improve overall service quality.

Skills

Leadership

Team management

Communication

Customer relations

Field service

Travel readiness

Education

Diploma or Bachelor’s in Mechanical/Electrical/Electronic/Mechatronic Engineering

Tools

Automation experience

Job description

We are seeking an experienced and leadership-driven Field Service Manager to oversee our regional service engineering team. You will be responsible for managing field operations, ensuring successful machine installations, commissioning, and maintenance, and maintaining high customer satisfaction across customer sites. This role is ideal for a veteran engineer with strong managerial capabilities and a deep background in mechatronics and automation.

Job Description:

1. Lead, mentor, and schedule the Field Service team for on-site service, installation, troubleshooting, and commissioning.
2. Serve as the main contact for customers to resolve complex technical issues and maintain strong relations.
3. Review all service reports and documentation to ensure compliance with company standards.
4. Oversee technical training programs for both internal staff and customers regarding equipment operations.
5. Collaborate with internal team to optimize service workflows, manage travel allowances/budgets, and coordinate overseas assignments or training.
6. Support strategic operational assignments within the scope of the company to improve overall service quality.

Requirements:

1. Minimum of 5 years of experience in field service, with at least 1-2 years in a supervisory or leadership role.
2. Diploma or Bachelor’s Degree in Mechanical, Electrical, Electronic, Mechatronic Engineering, or an equivalent technical field.
3. Strong background in final test environments, automation, or high-speed test handlers is highly preferred.
4. Willing to travel to customer sites and manage overseas assignments when necessary.
5. Excellent leadership, interpersonal, and communication skills to effectively bridge the gap between technical teams, suppliers, and corporate clients.
6. Ability to manage team shifts and handle emergency technical escalations outside of standard working hours if required.

• Competitive managerial benefits (medical, travel allowance, meal allowance, performance bonuses, etc.)
• Opportunities for advanced overseas training and strategic assignments
• A collaborative, high-growth work environment with leading-edge semiconductor technology

Symphony Engineering Sdn Bhd was established in 2010, where we embark on an enduring relationship with our Principals and customers. A relationship based on flexibility, understanding, mutual respect, commitment and organizational-focus. Led by young and dynamic management leadership, we are growing steeply with strong presence not just in Malaysia but also Thailand, Philippines, Singapore and Indonesia.

We specialize in providing innovative engineering solutions for our clients who are mainly involved in the Semiconductors, including QA/FA Equipment, Automation solution, ISO17025 Calibration Lab, Repair and Replate services.

Our main customers world's leading semiconductor manufacturer such as Infineon, NXP, Micron, ST Micro, Osram, Amkor Technology, Texas Instrument, Renesas, On Semiconductor, Microchip, and many more in South East Asia.

Symphony Engineering Sdn Bhd was established in 2010, where we embark on an enduring relationship with our Principals and customers. A relationship based on flexibility, understanding, mutual respect, commitment and organizational-focus. Led by young and dynamic management leadership, we are growing steeply with strong presence not just in Malaysia but also Thailand, Philippines, Singapore and Indonesia.

We specialize in providing innovative engineering solutions for our clients who are mainly involved in the Semiconductors, including QA/FA Equipment, Automation solution, ISO17025 Calibration Lab, Repair and Replate services.

Our main customers world's leading semiconductor manufacturer such as Infineon, NXP, Micron, ST Micro, Osram, Amkor Technology, Texas Instrument, Renesas, On Semiconductor, Microchip, and many more in South East Asia.