Automotive Service Advisor: Customer Care & Repairs

JM Auto Gallery Sdn Bhd; Butterworth; On-site; MYR 33,000 - 51,000; Full time

Job summary

JM Auto Gallery Sdn Bhd in Butterworth, Penang seeks a dedicated Service Advisor to be the main contact for customers from booking to delivery, partnering with the workshop to ensure timely repairs and excellent service.

You will manage appointments and inquiries, explain repairs and maintenance options, update progress, handle payments, promote genuine Mitsubishi parts, and prepare daily reports. Fresh Automotive Engineering graduates are encouraged to apply.

Qualifications

• 1-2 years experience as a service advisor in automotive field.
• Good automotive knowledge and customer handling skills.
• Willing to learn and follow supervisor order.
• Able to work in a team to achieve group goals and targets.
• Excellent communication and professional attitude.

Responsibilities

• Manage customer appointments and attend to enquiries, explain repairs and maintenance costs.
• Update customers on repair progress and ensure timely delivery.
• Promote service packages and genuine Mitsubishi parts.
• Prepare and submit daily reports.
• Work closely with technicians to track vehicle progress.
• Maintain good relationships with customers and handle complaints.
• Perform other duties as assigned.

Skills

Customer service

Communication

Teamwork

Computer literacy

Automotive knowledge

Education

Fresh graduates in Automotive Engineering

Job description

JM Auto Gallery Sdn Bhd in Butterworth, Penang seeks a dedicated Service Advisor to be the main contact for customers from booking to delivery, partnering with the workshop to ensure timely repairs and excellent service.

You will manage appointments and inquiries, explain repairs and maintenance options, update progress, handle payments, promote genuine Mitsubishi parts, and prepare daily reports. Fresh Automotive Engineering graduates are encouraged to apply.