Service Advisor

Sime; Selangor; On-site; MYR 40,000 - 58,000; Full time

Job summary

Jora Malaysia is hiring a service advisor to welcome customers, manage planned appointments and walk-ins, and communicate servicing progress with empathy. You will capture precise work instructions and perform vehicle checks to identify upselling opportunities.

Responsibilities include processing repair orders, keeping customers informed, and ensuring timely completion. Strong English and Bahasa Malaysia, plus automotive experience, are preferred.

Qualifications

• Certificate / Diploma in Automotive Engineering or related field.
• Good command of English and Bahasa Malaysia.
• Excellent communication and customer relations skills.
• Pleasant personality, professional and performance oriented.
• Possess technical experience in the automotive industry would be an added advantage.

Responsibilities

• Receive/assist customers with planned appointments and/or walk ins.
• Listen and understand customer concerns with empathy.
• Capture detailed and accurate work instructions.
• Carry out a thorough check of the vehicle and identify all possible upselling.
• Establish an agreed fixed time of completion of the work to be carried out.
• Maintain an accurate record of all work checked in for the day.
• Repair Order preparation and monitoring.
• Ensure that all customers are kept well informed of progress.
• Communicate updated completion times due to additional work or parts.
• Follow up on parts on order and update WIP accordingly.
• Ensure accurate invoicing and explain it clearly to the customer.
• Post service follow-up to measure satisfaction and address complaints.

Skills

Customer service

Communication

Empathy

Education

Diploma in Automotive Engineering

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Receive/assist customers with planned appointments and/or walk ins.

Listen and understand customer concerns with empathy.

Capture detailed and accurate work instructions.

Carry out a thorough check of the vehicle & identify all possible upselling.

Establish an agreed fixed time of completion of the work to be carried out.

2. Daily control sheet/list

Maintain an accurate record of all work checked in for the day to be followed up on including carry forward vehicles.

Repair Order preparation and monitoring.

Ensure all customers are kept well informed of the progress of their vehicles.

Ensure that all additional upselling is communicated to the customers to obtain authorization where necessary.

Communicate a new/updated agreed time of completion if necessary due to additional work authorized or parts ordered.

Follow up on all parts on order and arrived on the BONR report.

Carry out a daily analysis and update of all WIP open under your name.

Communicate necessary information to the Officer- Customer relations in order to schedule an appointment for all vehicles to return where parts on order have arrived.

3. Hand-over of Vehicle After Service

Ensure that an accurate invoice is generated for all work carried out as per the customer’s request according to Company and principal guidelines.

Explain the invoice in detail so as to create a value for money impression in the mind of the customer.

4. Post Service Follow-up

Maintain customer file, (follow-up system) telephoning all customers to determine their level of satisfaction with the service they received.

Settle all customer complaints promptly.

Requirements:

Certificate / Diploma in Automotive Engineering or related field.

Good command of English and Bahasa Malaysia.

Excellent communication and customer relations skills.

Pleasant personality, professional and performance oriented.

Possess technical experience in the automotive industry would be an added advantage.