Service Executive

LIAN HONG BYD Sdn Bhd; Johor Bahru; On-site; MYR 60,000 - 90,000; Full time

Job summary

LIAN HONG BYD Sdn Bhd seeks a Service Department Manager to lead daily operations, supervise advisors and technicians, and ensure timely vehicle servicing and repair quality in a busy workshop. The role focuses on customer satisfaction, process improvements, and safety compliance within the service facility.

The ideal candidate will have a diploma or degree in automotive engineering or mechanical engineering, plus 2+ years in automotive service with supervisory experience, and strong leadership

Qualifications

• Diploma or Degree in Automotive Engineering, Mechanical Engineering, or related field.
• Minimum 2 years in automotive service industry, with at least 1 year in a supervisory role.
• Strong understanding of vehicle maintenance, diagnostics, and service procedures.
• Excellent leadership and people management skills.
• Good communication and interpersonal skills; customer-focused.
• Ability to manage workshop operations efficiently.
• Proficient in Microsoft Office and service management systems.

Responsibilities

• Oversee and manage daily operations of the service department to ensure smooth workflow.
• Supervise and guide service advisors, technicians, and support staff to achieve departmental targets.
• Ensure timely and quality completion of vehicle servicing and repairs.
• Maintain strong relationships with customers by ensuring excellent service and handling complaints effectively.
• Monitor KPI such as service revenue, productivity, and customer satisfaction.
• Develop and implement service process improvements to enhance operational efficiency.
• Coordinate with parts, sales, and warranty departments to ensure seamless operations.
• Ensure compliance with safety standards and company policies at all times.
• Prepare regular reports and budgets for management review.

Skills

Leadership

People management

Customer service

Communication

Problem-solving

Education

Diploma or Degree in Automotive Engineering / Mechanical Engineering

Tools

MS Office

Service management systems

Job description

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Oversee and manage daily operations of the service department to ensure smooth workflow.

Supervise and guide service advisors, technicians, and support staff to achieve departmental targets.

Ensure timely and quality completion of vehicle servicing and repairs.

Maintain strong relationships with customers by ensuring excellent service and handling complaints effectively.

Monitor key performance indicators (KPI) such as service revenue, productivity, and customer satisfaction.

Develop and implement service process improvements to enhance operational efficiency.

Coordinate with parts, sales, and warranty departments to ensure seamless operations.

Ensure compliance with safety standards and company policies at all times.

Prepare regular reports and budgets for management review.

Job Requirements:

Minimum Qualification: Diploma or Degree in Automotive Engineering, Mechanical Engineering, or related field.

Experience: Minimum 2 years of working experience in the automotive service industry, with at least 1 years in a supervisory or managerial role.

Technical Knowledge: Strong understanding of vehicle maintenance, diagnostics, and service procedures.

Excellent leadership and people management skills.

Strong problem-solving and decision-making abilities.

Customer-focused with good communication and interpersonal skills.

Ability to manage workshop operations efficiently.

Proficient in Microsoft Office and service management systems.

Other Requirements:

Possess a valid driving license.

Willing to work extended hours when required.

Strong commitment to quality, safety, and customer satisfaction.