Service Executive

LH APEX AUTO SDN. BHD.; Johor Bahru; On-site; MYR 67,000 - 134,000; Full time

Benefits offered by this job

Annual Bonus & Increment

Career Growth

Job summary

LH APEX AUTO SDN. BHD. is seeking an experienced Service Department Manager in Johor Bahru to lead the workshop, supervise advisers and technicians, and guarantee timely, quality servicing and repairs.

Ideal candidates will have a Diploma/Degree in Automotive or Mechanical Engineering with at least 2 years in automotive service and 1 year in a supervisory role, plus strong leadership, communication, and customer-focused skills.

Qualifications

• Diploma or Degree in Automotive Engineering, Mechanical Engineering, or related field.
• Minimum 2 years in automotive service with at least 1 year in a supervisory/managerial role.
• Strong understanding of vehicle maintenance, diagnostics, and service procedures.
• Excellent leadership and people management skills.
• Customer-focused with good communication and interpersonal skills.

Responsibilities

• Oversee daily operations of the service department to ensure smooth workflow.
• Supervise service advisors, technicians, and support staff to meet targets.
• Ensure timely and quality completion of vehicle servicing and repairs.
• Maintain relationships with customers by delivering excellent service and handling complaints.
• Monitor KPIs like service revenue, productivity, and customer satisfaction.
• Develop service process improvements to enhance efficiency.
• Coordinate with parts, sales, and warranty to ensure seamless operations.
• Ensure safety standards and company policies are followed.
• Prepare regular reports and budgets for management review.

Skills

Leadership

People management

Problem-solving

Communication

Workshop operations

Service management systems

Microsoft Office

Education

Diploma or Degree in Automotive Engineering or Mechanical Engineering

Tools

Microsoft Office

Service management systems

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Minimum Qualification

• Diploma or Degree in Automotive Engineering, Mechanical Engineering, or related field.

Experience

• Minimum 2 years of working experience in the automotive service industry, with at least 1 years in a supervisory or managerial role.

Technical Knowledge

• Strong understanding of vehicle maintenance, diagnostics, and service procedures.

Skills & Competencies

• Excellent leadership and people management skills.
• Strong problem-solving and decision-making abilities.
• Customer-focused with good communication and interpersonal skills.
• Ability to manage workshop operations efficiently.
• Proficient in Microsoft Office and service management systems.

Other Requirements

• Possess a valid driving license.
• Willing to work extended hours when required.
• Strong commitment to quality, safety, and customer satisfaction.

Job Requirements

• Diploma or Degree in Automotive Engineering, Mechanical Engineering, or related field.
• Minimum 2 years of working experience in the automotive service industry, with at least 1 years in a supervisory or managerial role.
• Strong understanding of vehicle maintenance, diagnostics, and service procedures.
• Excellent leadership and people management skills.
• Strong problem-solving and decision-making abilities.
• Customer-focused with good communication and interpersonal skills.
• Ability to manage workshop operations efficiently.
• Proficient in Microsoft Office and service management systems.
• Possess a valid driving license.
• Willing to work extended hours when required.
• Strong commitment to quality, safety, and customer satisfaction.

Key Responsibilities

• Oversee and manage daily operations of the service department to ensure smooth workflow.
• Supervise and guide service advisors, technicians, and support staff to achieve departmental targets.
• Ensure timely and quality completion of vehicle servicing and repairs.
• Maintain strong relationships with customers by ensuring excellent service and handling complaints effectively.
• Monitor key performance indicators (KPI) such as service revenue, productivity, and customer satisfaction.
• Develop and implement service process improvements to enhance operational efficiency.
• Coordinate with parts, sales, and warranty departments to ensure seamless operations.
• Ensure compliance with safety standards and company policies at all times.
• Prepare regular reports and budgets for management review.

Key Responsibilities

• Annual Bonus & Increment
• Career Growth