Service Advisor

BH Premium Auto (M) Sdn Bhd; Ipoh; On-site; MYR 27,000 - 42,000; Full time

Job summary

Jora Malaysia is seeking a Service Advisor in Ipoh to greet customers, listen to vehicle concerns, and conduct initial inspections. You will translate symptoms into repair orders for technicians and provide cost estimates for parts and labor, securing customer approval before starting any additional work.

Responsibilities include monitoring vehicle progress, ensuring quality at handover, and maintaining accurate records in the DMS.

Qualifications

• Experience: 1–2 years in service advisory or frontline role in automotive.
• Strong communication and interpersonal skills.
• Basic automotive knowledge to explain issues to customers.

Responsibilities

• Greet customers and listen to vehicle concerns; conduct initial inspections.
• Coordinate service by translating symptoms into repair orders for technicians.
• Provide accurate part and labor cost estimates and obtain customer approval for additional work.

Skills

Communication

Interpersonal skills

Customer service

Problem solving

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Customer Consultation: Greet customers, listen to their vehicle concerns, and conduct initial inspections (Walk-Around Check).

Service Coordination: Translate customer reported symptoms into actionable repair orders for the technicians.

Estimation & Approval: Provide accurate cost estimates for parts and labor; obtain customer authorization before commencing additional work.

Progress Tracking: Monitor the status of vehicles in the workshop and provide regular updates to customers regarding completion times.

Quality Control: Ensure vehicles are ready as promised and explain all work performed and charges during the vehicle handover.

Administrative Compliance: Maintain accurate records in the DMS (Dealer Management System) and ensure all warranty documentation meets principal requirements.

Requirements

Experience: Minimum 1–2 years of experience as a Service Advisor or in a similar frontline role within the automotive industry.

Skills: Strong communication and interpersonal skills; ability to handle high-pressure situations and resolve customer complaints effectively.

Technical Knowledge: Basic understanding of automotive mechanics to explain technical issues to non-technical customers.

Language: Fluency in Bahasa Malaysia and English. Ability to speak Mandarin is an added advantage.

License: Must possess a valid Malaysian driving license (Class D).