Service Advisor

Tan Chong Motor Holdings Berhad; Plentong; On-site; MYR 36,000 - 48,000; Full time

Job summary

Tan Chong Motor Holdings Berhad in Malaysia is seeking a Service Advisor to handle front-desk duties, schedule service appointments, inform customers when repairs are ready and explain maintenance options and estimated prices.

The role requires good communication, the ability to work with technicians, and a patient, professional demeanor to ensure customer satisfaction and timely service delivery.

Qualifications

• Possess at least SPM, Professional Certificate, Diploma in Mechanical Engineering (Automotive).
• At least 1 year of experience as Service Advisor in an automotive workshop.
• Must have a valid driving license class D.
• Able to start immediately (advantage).
• Compassionate and patient attitude.
• Confident and professional communication skills.
• Technical knowledge in mechanical engineering concepts.
• Ability to meet deadlines and targets.

Responsibilities

• Answer the phone and schedule service appointments.
• Call customers to inform when their vehicles are ready for pickup.
• Explain repairs to customers and advise on maintenance packages and estimated prices.
• Promote products and services confidently.
• Write service orders and document problems and repairs.
• Work closely with technicians to track vehicle progress and ensure readiness at promised time.
• Test drive vehicles to confirm service repairs.
• Maintain housekeeping standards and orderly administration.
• Any additional tasks assigned by supervisor.

Skills

Customer service

Communication skills

Deadline-driven

Professional demeanor

Education

SPM / Professional Certificate

Diploma in Mechanical Engineering (Automotive)

Tools

Valid driving license class D

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Perform customer service duties i.e. answering the phone, scheduling service appointment and calling customers to inform them their vehicles are ready to pick up, explaining repairs to customers, advice customer on the maintenance packages and estimated price and etc.

Promote products and services confidently

Writing service orders and description of problems and repairs

Work closely with Technician to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time

Test drive vehicles to confirm service repairs

Maintaining good housekeeping standards and orderly administration work

Any additional job assigned by superior

Requirement:

• Possess at least SPM, Professional Certificate, Diploma in Mechanical Engineering (Automotive)
• Possess at least 1 year of working experience as Service Advisor in automotive workshop
• Must have valid driving license class D
• Able to start immediately will be an added advantage

Additional Requirements:

• Compassionate and patient attitude
• Confident and professional communication skills

Technical knowledge in mechanical and engineering

Ability to work to deadlines and targets