SERVICE ADVISOR ( SITIAWAN )

GB Motors; Sitiawan; On-site; MYR 28,000 - 42,000; Full time

Job summary

Jora Malaysia is seeking a Service Advisor to greet customers, understand their vehicle service and repair requirements, and prepare accurate service estimates.

You will coordinate with technicians, explain repairs and costs, keep customers updated, conduct inspections, and handle enquiries; a driving licence is required and 1-2 years of experience.

This role offers exposure to a fast-paced workshop environment and opportunities to build customer relationships in a busy service department.

Qualifications

• Minimum 1-2 years of experience in Service Advisor or automotive after-sales operations.
• Good communication and customer service skills.
• Basic knowledge of vehicle servicing, maintenance and repair.
• Strong interpersonal and problem-solving skills.
• Able to work independently and as part of a team.
• Customer-oriented with a positive and professional attitude.
• Able to work in a fast-paced workshop environment.
• Possess a valid driving licence.

Responsibilities

• Greet customers and understand their vehicle service and repair requirements.
• Prepare accurate service estimates, job orders and quotations for customers.
• Explain recommended repairs, maintenance requirements and service costs clearly.
• Coordinate with technicians and workshop teams to ensure timely completion of jobs.
• Keep customers updated on vehicle repair progress, additional work and completion status.
• Conduct vehicle inspections and ensure customer concerns are properly addressed.
• Handle customer enquiries, feedback and complaints professionally.
• Follow up with customers after servicing to ensure satisfaction and encourage repeat business.

Skills

Customer service

Communication

Problem solving

Teamwork

Independent work

Driving licence

Fast-paced environment

Automotive knowledge

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Greet customers and understand their vehicle service and repair requirements.

Prepare accurate service estimates, job orders and quotations for customers.

Explain recommended repairs, maintenance requirements and service costs clearly.

Coordinate with technicians and workshop teams to ensure timely completion of jobs.

Keep customers updated on vehicle repair progress, additional work and completion status.

Conduct vehicle inspections and ensure customer concerns are properly addressed.

Handle customer enquiries, feedback and complaints professionally.

Follow up with customers after servicing to ensure satisfaction and encourage repeat business.

Key Responsibilities

• Greet customers and understand their vehicle service and repair requirements.

• Prepare accurate service estimates, job orders and quotations for customers.

• Explain recommended repairs, maintenance requirements and service costs clearly.

• Coordinate with technicians and workshop teams to ensure timely completion of jobs.

• Keep customers updated on vehicle repair progress, additional work and completion status.

• Conduct vehicle inspections and ensure customer concerns are properly addressed.

• Handle customer enquiries, feedback and complaints professionally.

• Follow up with customers after servicing to ensure satisfaction and encourage repeat business.

Job Requirements

• Minimum 1-2 years of experience in Service Advisor or automotive after-sales operations.

• Good communication and customer service skills.

• Basic knowledge of vehicle servicing, maintenance and repair.

• Strong interpersonal and problem-solving skills.

• Able to work independently and as part of a team.

• Customer-oriented with a positive and professional attitude.

• Able to work in a fast-paced workshop environment.

• Possess a valid driving licence.