Service Advisor

byDIDI; Johor Bahru; Vor Ort; MYR 36.000 - 60.000; Vollzeit

Zusammenfassung

byDIDI in Malaysia is seeking a motivated Service Advisor to manage customer service and vehicle repair coordination, from reception to delivery, ensuring workmanship meets standards.

The role emphasizes service sales, warranty handling, and customer satisfaction, requiring a diploma or degree and 2–3 years in automotive service operations.

Qualifikationen

• Diploma or degree in Automotive, Business Administration or related field.
• Minimum 2–3 years' experience in automotive service operations.
• Experience in service reception, repair order prep and service sales is preferred.
• Knowledge of customer complaint handling and warranty claims is an advantage.

Aufgaben

• Attend to customers professionally, assess vehicle service needs, prepare service orders and cost estimates, and obtain customer approval before repairs.
• Manage the end-to-end service process, monitor repair progress, update customers, ensure timely and quality vehicle delivery, and maintain accurate service records.
• Promote labour, genuine parts, accessories and lubricants to meet sales targets and improve workshop productivity.
• Build strong customer relationships, handle enquiries and complaints professionally, and conduct post-service follow-ups.
• Process warranty claims in compliance with principal requirements and maintain service, vehicle and warranty records.
• Ensure compliance with company policies and service standards and support continuous service quality improvements.

Kenntnisse

Customer service

Sales

Communication

Problem solving

Ausbildung

Automotive / Business Admin degree

Jobbeschreibung

We are seeking a motivated and customer-oriented Service Advisor to manage customer service and vehicle repair coordination, from vehicle reception and service order preparation to repair monitoring, customer communication and vehicle delivery.

The role also involves driving service sales and workshop targets, handling customer enquiries and complaints, processing warranty claims and ensuring excellent customer satisfaction, service quality and operational efficiency in compliance with company and principal standards.

Key Responsibilities

1. Customer Reception & Service Advisory

- Attend to customers professionally, assess vehicle service needs, conduct pre-service inspections, prepare service orders and cost estimates, and obtain customer approval before repairs

2. Service Operations & Quality Vehicle Delivery

- Manage the end-to-end service process, monitor repair progress, update customers, ensure timely and quality vehicle delivery, and maintain accurate service records.

3. Sales and Business Performance

- Achieve sales and service throughput targets by promoting relevant labour, genuine parts, accessories and lubricants, identifying additional service opportunities and maximising workshop productivity and customer retention.

4. Customer Relationship & Complaint Management

- Build strong customer relationships, handle enquiries and complaints professionally, provide effective service solutions, and conduct post-service follow-ups to ensure customer satisfaction and retention.

5. Warranty and Technical Reporting

- Process warranty claims in compliance with principal requirements, prepare technical and product quality reports, and maintain accurate service, vehicle and warranty records.

6. General Responsibilities

- Ensure compliance with company policies and service standards, coordinate with relevant departments, maintain accurate service documentation and support continuous improvement in service quality and operational efficiency.

Requirements

Diploma/Degree in Automotive, Business Administration or a related field.

Minimum 2–3 years' experience in automotive service operations, preferably as a Service Advisor in a dealership, service centre or workshop.

Experienced in customer service, vehicle reception, repair order preparation and service sales.

Knowledge of customer complaint handling and warranty claims is an added advantage.

Only shortlisted candidates will be contacted.