Service Advisor

Private Advertiser; Malacca City; On-site; MYR 26,000 - 40,000; Full time

Job summary

Private Advertiser in Malaysia’s Malacca City area seeks a proactive service adviser to greet customers, handle enquiries, book vehicle services and coordinate with technicians. You will perform initial walk-arounds, prepare quotations, explain maintenance costs and estimated completion times, and ensure vehicles are ready for collection.

The role emphasizes clear communication, customer relationship skills, and the ability to manage multiple service jobs while pursuing career progression in

Qualifications

• SPM, Diploma or equivalent qualification; automotive-related qualifications are an advantage.
• Good communication and customer relationship skills.
• Able to explain technical information in simple, customer-friendly language.
• Organised, detail-oriented and capable of handling multiple service jobs.
• Basic automotive knowledge is preferred; training may be provided.
• Develop your automotive technical knowledge and customer service expertise.
• Build strong relationships with customers and workshop professionals.
• Opportunities for career progression within after-sales operations.

Responsibilities

• Welcome customers and attend to service enquiries, appointments and vehicle service bookings.
• Conduct initial vehicle walk-arounds and document vehicle condition where required.
• Prepare service quotations and explain recommended maintenance, repairs, costs and estimated completion times.
• Open repair orders and coordinate with technicians to ensure jobs are carried out according to customer requirements.
• Provide regular updates to customers regarding repair progress, additional findings and completion schedules.
• Ensure completed repairs are communicated clearly and vehicles are ready for collection.
• Handle customer feedback and complaints professionally.
• Follow up after service visits to monitor customer satisfaction and encourage repeat visits.
• Develop your automotive technical knowledge and customer service expertise.
• Build strong relationships with customers and workshop professionals.
• Opportunities for career progression within after-sales operations.

Job description

Welcome customers and attend to service enquiries, appointments and vehicle service bookings.

Conduct initial vehicle walk-arounds and document vehicle condition where required.

Prepare service quotations and explain recommended maintenance, repairs, costs and estimated completion times.

Open repair orders and coordinate with technicians to ensure jobs are carried out according to customer requirements.

Provide regular updates to customers regarding repair progress, additional findings and completion schedules.

Ensure completed repairs are communicated clearly and vehicles are ready for collection.

Handle customer feedback and complaints professionally.

Follow up after service visits to monitor customer satisfaction and encourage repeat visits.

SPM, Diploma or equivalent qualification; automotive-related qualifications are an advantage.

Good communication and customer relationship skills.

Able to explain technical information in simple, customer-friendly language.

Organised, detail-oriented and capable of handling multiple service jobs.

Basic automotive knowledge is preferred; training may be provided to suitable candidates.

Develop your automotive technical knowledge and customer service expertise.

Build strong relationships with customers and workshop professionals.

Opportunities for career progression within after-sales operations