Service Manager

BH PREMIUM AUTO (M) SDN BHD; Ipoh; On-site; MYR 67,000 - 112,000; Full time

Job summary

BH PREMIUM AUTO (M) SDN BHD in Ipoh seeks an experienced service centre manager to oversee daily workshop operations, drive efficiency, and ensure quality service. You will lead service advisors, technicians, and workshop staff to deliver timely servicing and repairs while upholding safety standards.

The role emphasizes revenue management, productivity, and customer satisfaction, with a focus on coaching and developing the team to sustain high service levels.

Qualifications

• 3–5 years in automotive service, with supervisory or managerial experience.
• Knowledge of vehicle maintenance, diagnostics, and repair operations.
• Strong leadership, communication, and problem-solving skills.
• Understanding of workshop performance and revenue management.
• Computer literacy and experience with workshop management systems.
• Commitment to service quality and customer satisfaction.

Responsibilities

• Manage daily service centre and workshop operations to ensure efficiency and quality.
• Lead and supervise service advisors, technicians, and workshop staff.
• Ensure timely vehicle servicing, repairs, and delivery to customers.
• Monitor service revenue, labour sales, workshop productivity, and profitability.
• Maintain high standards of customer satisfaction and handle complaints professionally.
• Implement quality control procedures and safety standards.
• Monitor departmental KPIs and prepare performance reports.
• Develop staff capabilities through coaching, training, and performance management.
• Identify opportunities to improve service quality, operational efficiency, and customer retention.

Skills

Leadership

Communication

Problem-solving

Customer service

Team leadership

Tools

Workshop mgmt software

Job description

Manage daily service centre and workshop operations to ensure efficiency and quality.

Lead and supervise service advisors, technicians, and workshop personnel.

Ensure timely vehicle servicing, repairs, and delivery to customers.

Monitor service revenue, labour sales, workshop productivity, and profitability.

Maintain high standards of customer satisfaction and handle customer complaints professionally.

Implement quality control procedures and ensure compliance with safety standards.

Monitor departmental KPIs and prepare performance reports.

Develop staff capabilities through coaching, training, and performance management.

Identify opportunities to improve service quality, operational efficiency, and customer retention.

Requirements

Minimum 3–5 years of relevant automotive service experience, preferably in a supervisory or managerial role.

Strong knowledge of vehicle maintenance, diagnostics, and repair operations.

Proven leadership, communication, and problem-solving skills.

Good understanding of workshop performance, revenue management, and customer service.

Computer literacy and experience with workshop management systems.

Strong commitment to service quality and customer satisfaction.